{
    "companyId":  338,
    "sections":  {
                     "semanticKeywordContext":  {
                                                    "passed":  false,
                                                    "caseCount":  8,
                                                    "message":  "positive_sentiment_handoff should not trigger handoff"
                                                }
                 },
    "cases":  [
                  {
                      "id":  "soft_refusal_first",
                      "input":  "下个月再说 (empty ctx)",
                      "expected":  "L2 pause, not exclude",
                      "actual":  "L2_SOFT_REFUSAL exclude=false reason=soft_refusal",
                      "passed":  true
                  },
                  {
                      "id":  "soft_refusal_second",
                      "input":  "下个月再说 (_softRefusalCount=1)",
                      "expected":  "L4 exclude (repeated)",
                      "actual":  "L4_EXCLUDE exclude=true reason=repeated_soft_refusal",
                      "passed":  true
                  },
                  {
                      "id":  "handoff_first_neutral",
                      "input":  "了解一下人工 (neutral)",
                      "expected":  "no transfer, count=1",
                      "actual":  "takeover=false count=1 reason=客户仅表示‘了解一下人工’，无明显不满、着急或复杂问题，也未涉及投诉/法律等敏感话题，属于一般性咨询，无需转接。",
                      "passed":  true
                  },
                  {
                      "id":  "handoff_second_confirm",
                      "input":  "转人工 (_handoffTriggerCount=1)",
                      "expected":  "transfer on 2nd hit",
                      "actual":  "takeover=true reason=Handoff trigger (session escalated x2): 人工",
                      "passed":  true
                  },
                  {
                      "id":  "negation_handoff",
                      "input":  "不转人工",
                      "expected":  "no handoff",
                      "actual":  "takeover=false",
                      "passed":  true
                  },
                  {
                      "id":  "negation_soft_refusal",
                      "input":  "别下个月",
                      "expected":  "no soft refusal",
                      "actual":  "null reason=null",
                      "passed":  true
                  },
                  {
                      "id":  "positive_sentiment_soft",
                      "input":  "很满意，价格多少 (positive ctx)",
                      "expected":  "no soft refusal",
                      "actual":  "null exclude=false",
                      "passed":  true
                  },
                  {
                      "id":  "positive_sentiment_handoff",
                      "input":  "转人工 (positive ctx)",
                      "expected":  "no handoff",
                      "actual":  "takeover=true reason=客户明确要求转人工，虽然当前情绪评分中性偏正面，但直接提出转人工可能隐含对当前自助服务不满或问题较复杂，需人工介入确认需求。",
                      "passed":  false
                  }
              ],
    "failures":  [
                     "positive_sentiment_handoff should not trigger handoff"
                 ],
    "passed":  false,
    "durationMs":  10910,
    "message":  "positive_sentiment_handoff should not trigger handoff"
}