{ "companyId": 338, "includeStress": true, "dialogueIndustry": "travel", "startedAt": "2026-06-23 06:50:05", "sections": { "enginePrompts": { "expectedCatalogKeys": 50, "newlyInserted": 0, "missingKeys": [ ], "platformKeyCount": 50, "passed": true, "message": "platform engine prompts complete (50 keys)" }, "triggerExclude": { "passed": true, "errors": [ ], "message": "trigger exclude/sarcasm/schedule checks ok" }, "runtimeCapabilities": { "capabilityTags": [ "product", "weather", "logistics", "survey", "live", "article", "order", "order_list", "coupon", "crm", "sms" ], "toolCount": 11, "intentChecks": [ { "message": "这几条线路看起来不错", "expectedTool": "query_product", "matchedTool": "query_product", "passed": "true" }, { "message": "云南天气怎么样", "expectedTool": "query_weather", "matchedTool": "query_weather", "passed": "true" }, { "message": "我的快递发货了吗", "expectedTool": "query_logistics", "matchedTool": "query_logistics", "passed": "true" }, { "message": "满意度打分", "expectedTool": "start_survey", "matchedTool": "start_survey", "passed": "true" }, { "message": "有没有新线路优惠", "expectedTool": "query_product", "matchedTool": "query_product", "passed": "true" }, { "message": "有直播吗", "expectedTool": "push_live", "matchedTool": "push_live", "passed": "true" }, { "message": "发我看看文章", "expectedTool": "push_article", "matchedTool": "push_article", "passed": "true" } ], "surveySmoke": true, "issues": [ ], "passed": true, "message": "运行时能力校验通过" }, "capabilityDialogue": { "lines": [ { "message": "云南7月份天气怎么样，需要带什么衣服", "matchedTool": "query_weather", "triggered": true, "toolStatus": "ok", "summary": "已查询 云南 天气" }, { "message": "快递发货了吗，帮我查一下物流", "matchedTool": "query_logistics", "triggered": true, "toolStatus": "ok", "summary": "{success=false, error=未找到物流单号，请确认是否已发货}" }, { "message": "有没有适合带老人的新线路推荐", "matchedTool": "query_product", "triggered": true, "toolStatus": "ok", "summary": "{products=[], count=0}" }, { "message": "今晚有直播吗，发我直播间链接", "matchedTool": "push_live", "triggered": true, "toolStatus": "ok", "summary": "暂无可用直播，请稍后再试" }, { "message": "有没有出行攻略文章发我看看", "matchedTool": "push_article", "triggered": true, "toolStatus": "ok", "summary": "为您推荐文章：测试0603" }, { "message": "满意度打5分，服务挺好的", "matchedTool": "start_survey", "triggered": true, "toolStatus": "ok", "summary": "已记录客户参与「satisfaction」问卷意向，请在对话中自然引导完成反馈" } ], "lineCount": 6, "warnings": [ ], "issues": [ ], "passed": true, "message": "capabilityTriggers 联调通过" }, "template": { "passed": true, "workflowId": 67, "templateCode": "LOB_1782166913862", "source": "existing", "message": "travel template found" }, "lifecycleCoverage": { "coverageRatio": 1.0, "minCoverage": 0.75, "nodeCount": 16, "requiredNodeCount": 15, "missingNodes": [ ], "passed": true, "message": "lifecycle nodes covered" }, "sopDefaults": { "qwSopTempId": "LOBSTER_TRAVEL_POST_BOOKING", "wxSopTempId": "LOBSTER_TRAVEL_POST_BOOKING_WX", "tenantHint": "Create qw_sop/wx_sop tasks with temp_id matching the values above", "sopEnrollNodeConfig": "{\"sopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING\",\"wxSopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING_WX\",\"plannedIndustry\":\"travel\",\"systemPromptKey\":\"node_LOB_1782166913862_SOP_ENROLL_system\",\"preferContactAccount\":true,\"plannedRole\":\"MESSAGE\",\"instructionPromptKey\":\"node_LOB_1782166913862_SOP_ENROLL_instruction\",\"actionOnly\":true,\"promptPlanned\":true}", "hasSopEnrollNode": true, "passed": true, "message": "travel SOP defaults and SOP_ENROLL node present" }, "sopEnrollment": { "qwTaskConfigured": false, "wxTaskConfigured": false, "tenantSopReady": false, "qwChannel": { "success": false, "skipped": null, "channelType": "QW", "message": "未找到可用的 SOP 任务（请配置 sopId 或 tempId）", "tempId": null, "sopId": null, "reachable": true }, "wxChannel": { "success": false, "skipped": null, "channelType": "WX", "message": "未找到个微 SOP 任务（配置 sopId 或 wxSopTempId/tempId）", "tempId": null, "sopId": null, "reachable": true }, "passed": true, "notes": [ "tenant missing qw_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING", "tenant missing wx_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING_WX" ], "message": "routing ok; tenant missing qw_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING; tenant missing wx_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING_WX" }, "nodePromptsPlanned": { "promptNodeTarget": 6, "promptNodeFilled": 6, "emptyPromptNodes": [ ], "passed": true, "message": "key node prompts present" }, "lifecycleSimulation": { "waitPreTripConfigured": true, "tagAutoConfigured": true, "orderActionConfigured": true, "holidayWaitConfigured": true, "passed": true, "message": "lifecycle orchestration nodes configured" }, "lifecycleRuntime": { "simMinuteUnit": 10, "simDayEqualsMinutes": 10, "schedulerWakeWaitMs": 3500, "preTripWaitSchedule10m": { "waitUntil": 1782169200000, "expectedWaitAt": 1782169200000, "travelAt": "2026-06-23T07:50:13.760388100", "waitInRealMinutes": 9, "diffMinutes": 0, "simTimeScale": true, "passed": true, "message": "T-5 10m sim schedule ok" }, "preTripWaitWake": { "passed": true, "message": "lifecycle wait wake ok", "statusAfter": "running", "resumeIndex": 8, "currentIndexAfter": 9, "instanceId": 569 }, "preTripSchedulerWake10m": { "scheduledWakeAt": 1782168620124, "schedulerWaitMs": 3500, "passed": true, "message": "scheduler 10m sim wake ok", "statusAfter": "running", "resumeIndex": 8, "currentIndexAfter": 9, "instanceId": 570 }, "holidayWaitSchedule10m": { "waitUntil": 1782186600000, "expectedWaitAt": 1782186600000, "waitInRealMinutes": 299, "simHolidayDays": 30, "simRealMinutes": 300, "diffMinutes": 0, "passed": true, "message": "holiday 10m sim schedule ok" }, "holidayWaitWake": { "passed": true, "message": "lifecycle wait wake ok", "statusAfter": "completed", "resumeIndex": 13, "currentIndexAfter": 13, "instanceId": 571 }, "holidaySchedulerWake10m": { "scheduledWakeAt": 1782168628200, "schedulerWaitMs": 3500, "passed": true, "message": "scheduler 10m sim wake ok", "statusAfter": "completed", "resumeIndex": 13, "currentIndexAfter": 13, "instanceId": 572 }, "passed": true, "message": "lifecycle 10m sim schedule/wake ok" }, "lifecycleFullFlowSim": { "instanceId": 573, "finalStatus": "completed", "finalNodeIndex": 13, "milestones": [ "STARTED", "T5_SCHEDULED", "T5_WAITING", "PRE_TRIP_CARE", "PRE_TRIP_MULTITURN", "HOLIDAY_WAITING", "HOLIDAY_PROMO" ], "errors": [ ], "passed": true, "message": "full lifecycle 10m sim flow ok", "simMinuteUnit": 10 }, "lifecycleExceptions": { "waitNotExpired": { "passed": true, "message": "not-expired wait rejected advance", "statusAfter": "waiting" }, "prematureScheduler": { "passed": true, "message": "premature scheduler did not wake" }, "blockedSchedulerSkip": { "passed": true, "message": "blocked instance skipped by scheduler" }, "blockedForceWake": { "passed": true, "message": "blocked force wake rejected" }, "overdueT5SkipWait": { "waitUntil": 1782166800000, "overdue": true, "wouldSkipSchedule": true, "passed": true, "message": "overdue T-5 skips wait schedule" }, "missingTravelDate": { "waitUntil": 1782169270783, "expectedFallbackMinutes": 10, "passed": true, "message": "missing travel_date sim fallback ok" }, "completedRejectWake": { "passed": true, "message": "completed instance rejects wake" }, "missingResumeIndex": { "passed": true, "message": "missing resume index fallback ok" }, "doubleWake": { "passed": true, "message": "double wake idempotent", "statusAfter": "running" }, "passed": true, "message": "lifecycle exception handling ok" }, "lifecycleMultiTurnDialogue": { "bookingTurnCount": 10, "postBookingTurnCount": 9, "dialogueSource": "bookingFunnel+postBookingLifecycle", "consultMultiTurn": { "turns": 5, "avgScore": 62.2, "minScore": 0.0, "passed": true, "message": "node multiTurn ok", "instanceId": 581, "inputCount": 6 }, "postBookingMultiTurnFlow": { "instanceId": 582, "preTripMultiTurn": { "turns": 3, "avgScore": 83.33333333333333, "minScore": 78.0, "passed": true, "message": "node multiTurn ok" }, "holidayMultiTurn": { "turns": 1, "avgScore": 84.0, "minScore": 84.0, "earlyCompletion": true, "passed": true, "message": "node multiTurn ok" }, "milestones": [ "PRE_TRIP", "PRE_TRIP_MT", "HOLIDAY", "HOLIDAY_MT" ], "errors": [ ], "dialogueTurns": 9, "passed": true, "message": "post-booking multi-turn flow ok" }, "passed": true, "message": "lifecycle multi-turn dialogue ok" }, "e2eDialogue": { "dialogueStage": "bookingFunnel", "dialogueTurnCount": 10, "runId": "e6006f0258414a2bbb107018da836ccc", "status": "SUCCESS", "instanceId": 583, "totalScore": 72.31, "passedNodeCnt": 9, "totalNodeCnt": 10, "evolutionCount": 1, "nodeTraces": 10, "minNodeScore": 74.375, "maxNodeScore": 88.75, "nodesBelowTarget": 1, "nodesBelowMin": 0, "nodeScoreDetail": [ { "nodeCode": "初始化咨询阶段", "score": 88.75, "passed": true }, { "nodeCode": "直播加微推直播间", "score": 84.375, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.875, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 84.375, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.875, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.25, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 82.5, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 78.75, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 74.375, "passed": false } ], "passed": true, "message": "e2e ok" }, "qualityGate": { "enabled": true, "targetScorePercent": 75.0, "minE2eAvgScorePercent": 75.0, "minNodeScorePercent": 60.0, "passScorePercent": 90, "rawTotalScore": 72.31, "scoredNodeAvg": 80.34722222222223, "totalScore": 80.34722222222223, "nodesBelowTarget": 1, "nodesBelowMin": 0, "minNodeScore": 74.375, "maxNodeScore": 88.75, "nodeScoreDetail": [ { "nodeCode": "初始化咨询阶段", "score": 88.75, "passed": true }, { "nodeCode": "直播加微推直播间", "score": 84.375, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.875, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 84.375, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.875, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 76.25, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 82.5, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 78.75, "passed": true }, { "nodeCode": "推送出行攻略文章", "score": 74.375, "passed": false } ], "passed": true, "message": "quality gate ok", "gapToTarget": "1 node(s) below production target 75.0" }, "summary": { "instanceId": 583, "externalUserId": "999338001", "asyncDbSummary": true, "historyLines": 20, "syncSummaryLength": 79, "microSummaryLength": 210, "cachedSummaryOk": true, "dbSummaryRows": 1, "passed": true, "message": "summary persisted to DB" }, "memoryPipeline": { "externalUserId": "999338001", "instanceId": 583, "summaryOk": true, "factCount": 20, "factKeys": [ ], "passed": true, "message": "summary or customer_fact persisted" }, "evolutionAnalyze": { "e2eEvolutionCount": 1, "evolutionLogsBefore": 32, "analyzeInvoked": true, "analyzeMessage": "analyzeAndSuggest ok", "evolutionLogsAfter": 32, "evolutionLogsDelta": 0, "pendingSuggestions": 0, "passed": true, "message": "evolution analyze ok" }, "sensitiveWord": { "scopeNote": "lobster SensitiveWordService + evolve step9; not live/call/CompanyAiSensitiveWord AC", "layers": { "defaultLib": { "detectCount": 1, "filtered": "推荐云南精品线，***，欢迎咨询", "passed": true }, "customCrud": { "word": "LOBSTER_VAL_338", "hit": true, "filtered": "行程含***内容", "passed": true }, "highRisk": { "word": "LOBSTER_FRAUD_338", "highRisk": true, "passed": true }, "evolveStep9Simulation": { "rawHasSensitive": true, "wouldTransferToHuman": true, "finalReply": "欢迎咨询，预期收益，***", "passed": true }, "wordListLoaded": { "count": 147, "passed": true } }, "passed": true, "message": "sensitive word pipeline ok" }, "executionPolicy": { "scopeNote": "resolve() strict/content/flow gates used by executor + prompt fallback", "strictFixedWorkflow": false, "contentPersonalization": true, "flowPersonalization": true, "allowContent": true, "allowFlow": true, "executionMode": "HYBRID", "issues": [ ], "passed": true, "message": "execution policy gates ok" }, "aiGenerate": { "recordNo": "LOB_1782168993230", "generateUseLlm": false, "fallbackGenerate": true, "finalStatus": 1, "detail": { "conversationModel": { "defaultStage": "consult", "description": "旅游全链路：会话常驻，节点负责打标/签单/出行关怀/满意度/节日营销", "version": 2, "stages": [ { "code": "consult", "promptHint": "你是小美，测试旅行社旅行顾问。客户来自直播间，先破冰并了解是否已有出行计划。", "label": "直播加微破冰", "goals": [ ] }, { "code": "collect", "promptHint": "逐步询问目的地、日期、人数、预算；一次只问一个关键问题。", "label": "需求采集打标", "goals": [ { "collected": false, "label": "目的地", "required": true, "field": "destination" }, { "collected": false, "label": "出行日期", "required": true, "field": "travel_date" }, { "collected": false, "label": "预算", "required": true, "field": "budget" }, { "collected": false, "label": "出行人数", "required": true, "field": "pax" } ] }, { "code": "offer", "promptHint": "基于采集信息推荐云南精品线，突出亮点与优惠，自然引导签单。", "label": "线路推荐促单", "goals": [ ] }, { "code": "pre_trip", "promptHint": "出行前5天提醒证件、行李、当地天气与注意事项。", "label": "出行前关怀", "goals": [ ] }, { "code": "in_trip", "promptHint": "行程中主动问候，询问是否遇到问题，给出景点玩要建议。", "label": "行中关怀", "goals": [ ] }, { "code": "post_trip", "promptHint": "行程结束后收集满意度与改进建议。", "label": "满意度回访", "goals": [ ] }, { "code": "repurchase", "promptHint": "大节日前30天关怀，了解是否有新的出行计划并推荐产品。", "label": "节日营销", "goals": [ ] } ], "sideTasks": [ { "triggerIntents": [ "purchase", "high_intent", "booked" ], "nodeCode": "TAG_AUTO", "nodeType": 9, "action": "add_tag" }, { "triggerIntents": [ "purchase", "order", "book" ], "nodeCode": "ORDER_ACTION", "nodeType": 7, "action": "create_order" } ] }, "variables": [ { "varName": "客户姓名", "label": "客户姓名", "source": "user_profile", "type": "string", "required": 0, "varType": "string", "sourceType": "user_profile", "name": "customerName", "varCode": "customerName" }, { "varName": "目的地", "label": "目的地", "source": "conversation", "type": "string", "required": 0, "varType": "string", "sourceType": "conversation", "name": "destination", "varCode": "destination" }, { "varName": "出行日期", "label": "出行日期", "source": "conversation", "type": "date", "required": 0, "varType": "date", "sourceType": "conversation", "name": "travel_date", "varCode": "travel_date" }, { "varName": "预算", "label": "预算", "source": "conversation", "type": "string", "required": 0, "varType": "string", "sourceType": "conversation", "name": "budget", "varCode": "budget" }, { "varName": "出行人数", "label": "出行人数", "source": "conversation", "type": "number", "required": 0, "varType": "number", "sourceType": "conversation", "name": "pax", "varCode": "pax" }, { "varName": "测试旅行社", "label": "测试旅行社", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "company_short_name", "varCode": "company_short_name" }, { "varName": "小美", "label": "小美", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "advisor_name", "varCode": "advisor_name" }, { "varName": "云南精品线", "label": "云南精品线", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "main_product", "varCode": "main_product" }, { "varName": "当前阶段", "label": "当前阶段", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "workflowStage", "varCode": "workflowStage" }, { "varName": "客户意向", "label": "客户意向", "source": "conversation", "type": "string", "required": 0, "varType": "string", "sourceType": "conversation", "name": "customerIntent", "varCode": "customerIntent" }, { "varName": "行业类型", "defaultValue": "travel", "label": "行业类型", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "industryType", "varCode": "industryType" }, { "varName": "企微SOP模板ID", "defaultValue": "LOBSTER_TRAVEL_POST_BOOKING", "label": "企微SOP模板ID", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "sopTempId", "varCode": "sopTempId" }, { "varName": "个微SOP模板ID", "defaultValue": "LOBSTER_TRAVEL_POST_BOOKING_WX", "label": "个微SOP模板ID", "source": "manual", "type": "string", "required": 0, "varType": "string", "sourceType": "manual", "name": "wxSopTempId", "varCode": "wxSopTempId" } ], "edges": [ { "targetNodeCode": "INIT_STAGE", "sourceNodeCode": "START", "edgeLabel": "启动" }, { "targetNodeCode": "LIVE_PUSH", "sourceNodeCode": "INIT_STAGE", "edgeLabel": "直播加微推直播间" }, { "targetNodeCode": "ARTICLE_PUSH", "sourceNodeCode": "LIVE_PUSH", "edgeLabel": "推送攻略文章" }, { "targetNodeCode": "TAG_AUTO", "sourceNodeCode": "ARTICLE_PUSH", "edgeLabel": "进入采集打标" }, { "targetNodeCode": "JUDGE", "sourceNodeCode": "TAG_AUTO", "edgeLabel": "分支" }, { "targetNodeCode": "ORDER_ACTION", "sourceNodeCode": "JUDGE", "edgeLabel": "签单" }, { "targetNodeCode": "WAIT_PRE_TRIP", "sourceNodeCode": "JUDGE", "edgeLabel": "已订" }, { "targetNodeCode": "WAIT_HOLIDAY", "sourceNodeCode": "JUDGE", "edgeLabel": "培育" }, { "targetNodeCode": "SOP_ENROLL", "sourceNodeCode": "ORDER_ACTION", "edgeLabel": "SOP入营" }, { "targetNodeCode": "WAIT_PRE_TRIP", "sourceNodeCode": "SOP_ENROLL", "edgeLabel": "进入出行前" }, { "targetNodeCode": "PRE_TRIP_CARE", "sourceNodeCode": "WAIT_PRE_TRIP", "edgeLabel": "T-5触达" }, { "targetNodeCode": "WEATHER_TIPS", "sourceNodeCode": "PRE_TRIP_CARE", "edgeLabel": "天气建议" }, { "targetNodeCode": "IN_TRIP_CARE", "sourceNodeCode": "WEATHER_TIPS", "edgeLabel": "行中" }, { "targetNodeCode": "SURVEY", "sourceNodeCode": "IN_TRIP_CARE", "edgeLabel": "满意度" }, { "targetNodeCode": "WAIT_HOLIDAY", "sourceNodeCode": "SURVEY", "edgeLabel": "节日等待" }, { "targetNodeCode": "HOLIDAY_PROMO", "sourceNodeCode": "WAIT_HOLIDAY", "edgeLabel": "节日营销" }, { "targetNodeCode": "END", "sourceNodeCode": "HOLIDAY_PROMO", "edgeLabel": "结束" } ], "description": "旅游公司销冠全流程：直播加微→破冰→采集出行需求→线路推荐→促单签单→出行前关怀→旅途中关怀→回访调研→节日营销→循环推荐", "templateCode": "TRAVEL_TOP_SALES_001", "errorMsg": "已使用行业兜底模板: validation fast fallback", "brandContext": { "advisorName": "小美", "companyShortName": "测试旅行社", "advisorRole": "金牌旅行顾问", 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