ylrz_saas_pharmacy/java/scripts/reports/lobster-semantic-context-validation-20260621-095838.json

{
    "companyId":  338,
    "sections":  {
                     "semanticKeywordContext":  {
                                                    "passed":  true,
                                                    "caseCount":  8,
                                                    "message":  "all semantic context cases passed"
                                                }
                 },
    "cases":  [
                  {
                      "id":  "soft_refusal_first",
                      "input":  "下个月再说 (empty ctx)",
                      "expected":  "L2 pause, not exclude",
                      "actual":  "L2_SOFT_REFUSAL exclude=false reason=soft_refusal",
                      "passed":  true
                  },
                  {
                      "id":  "soft_refusal_second",
                      "input":  "下个月再说 (_softRefusalCount=1)",
                      "expected":  "L4 exclude (repeated)",
                      "actual":  "L4_EXCLUDE exclude=true reason=repeated_soft_refusal",
                      "passed":  true
                  },
                  {
                      "id":  "handoff_first_neutral",
                      "input":  "了解一下人工 (neutral)",
                      "expected":  "no transfer, count=1",
                      "actual":  "takeover=false count=1 reason=客户仅说‘了解一下人工’，语气中性，无不满、着急或复杂问题迹象，也未涉及投诉/法律等敏感话题，可能是简单咨询或试探性询问，无需转接专项帮助。",
                      "passed":  true
                  },
                  {
                      "id":  "handoff_second_confirm",
                      "input":  "转人工 (_handoffTriggerCount=1)",
                      "expected":  "transfer on 2nd hit",
                      "actual":  "takeover=true reason=Handoff trigger (session escalated x2): 人工",
                      "passed":  true
                  },
                  {
                      "id":  "negation_handoff",
                      "input":  "不转人工",
                      "expected":  "no handoff",
                      "actual":  "takeover=false",
                      "passed":  true
                  },
                  {
                      "id":  "negation_soft_refusal",
                      "input":  "别下个月",
                      "expected":  "no soft refusal",
                      "actual":  "null reason=null",
                      "passed":  true
                  },
                  {
                      "id":  "positive_sentiment_soft",
                      "input":  "很满意，价格多少 (positive ctx)",
                      "expected":  "no soft refusal",
                      "actual":  "null exclude=false",
                      "passed":  true
                  },
                  {
                      "id":  "positive_sentiment_handoff",
                      "input":  "很满意，价格多少 (positive ctx, no handoff keyword)",
                      "expected":  "no handoff misfire",
                      "actual":  "takeover=false reason=客户情绪积极（满意度高），仅询问价格，属于简单购买流程问题，无需专项帮助。",
                      "passed":  true
                  }
              ],
    "failures":  [

                 ],
    "passed":  true,
    "durationMs":  10446,
    "message":  "semantic keyword context validation passed (8 cases)"
}