travel-r10.json 117 KB

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  1. {
  2. "companyId": 338,
  3. "includeStress": true,
  4. "dialogueIndustry": "travel",
  5. "startedAt": "2026-06-23 02:40:45",
  6. "sections": {
  7. "enginePrompts": {
  8. "expectedCatalogKeys": 50,
  9. "newlyInserted": 0,
  10. "missingKeys": [
  11. ],
  12. "platformKeyCount": 50,
  13. "passed": true,
  14. "message": "platform engine prompts complete (50 keys)"
  15. },
  16. "triggerExclude": {
  17. "passed": true,
  18. "errors": [
  19. ],
  20. "message": "trigger exclude/sarcasm/schedule checks ok"
  21. },
  22. "runtimeCapabilities": {
  23. "capabilityTags": [
  24. "product",
  25. "weather",
  26. "logistics",
  27. "survey",
  28. "live",
  29. "article",
  30. "order",
  31. "order_list",
  32. "coupon",
  33. "crm",
  34. "sms"
  35. ],
  36. "toolCount": 11,
  37. "intentChecks": [
  38. {
  39. "message": "这几条线路看起来不错",
  40. "expectedTool": "query_product",
  41. "matchedTool": "query_product",
  42. "passed": "true"
  43. },
  44. {
  45. "message": "云南天气怎么样",
  46. "expectedTool": "query_weather",
  47. "matchedTool": "query_weather",
  48. "passed": "true"
  49. },
  50. {
  51. "message": "我的快递发货了吗",
  52. "expectedTool": "query_logistics",
  53. "matchedTool": "query_logistics",
  54. "passed": "true"
  55. },
  56. {
  57. "message": "满意度打分",
  58. "expectedTool": "start_survey",
  59. "matchedTool": "start_survey",
  60. "passed": "true"
  61. },
  62. {
  63. "message": "有没有新线路优惠",
  64. "expectedTool": "query_product",
  65. "matchedTool": "query_product",
  66. "passed": "true"
  67. },
  68. {
  69. "message": "有直播吗",
  70. "expectedTool": "push_live",
  71. "matchedTool": "push_live",
  72. "passed": "true"
  73. },
  74. {
  75. "message": "发我看看文章",
  76. "expectedTool": "push_article",
  77. "matchedTool": "push_article",
  78. "passed": "true"
  79. }
  80. ],
  81. "surveySmoke": true,
  82. "issues": [
  83. ],
  84. "passed": true,
  85. "message": "运行时能力校验通过"
  86. },
  87. "capabilityDialogue": {
  88. "lines": [
  89. {
  90. "message": "云南7月份天气怎么样,需要带什么衣服",
  91. "matchedTool": "query_weather",
  92. "triggered": true,
  93. "toolStatus": "ok",
  94. "summary": "已查询 云南 天气"
  95. },
  96. {
  97. "message": "快递发货了吗,帮我查一下物流",
  98. "matchedTool": "query_logistics",
  99. "triggered": true,
  100. "toolStatus": "ok",
  101. "summary": "{success=false, error=未找到物流单号,请确认是否已发货}"
  102. },
  103. {
  104. "message": "有没有适合带老人的新线路推荐",
  105. "matchedTool": "query_product",
  106. "triggered": true,
  107. "toolStatus": "ok",
  108. "summary": "{products=[], count=0}"
  109. },
  110. {
  111. "message": "今晚有直播吗,发我直播间链接",
  112. "matchedTool": "push_live",
  113. "triggered": true,
  114. "toolStatus": "ok",
  115. "summary": "暂无可用直播,请稍后再试"
  116. },
  117. {
  118. "message": "有没有出行攻略文章发我看看",
  119. "matchedTool": "push_article",
  120. "triggered": true,
  121. "toolStatus": "ok",
  122. "summary": "为您推荐文章:测试0603"
  123. },
  124. {
  125. "message": "满意度打5分,服务挺好的",
  126. "matchedTool": "start_survey",
  127. "triggered": true,
  128. "toolStatus": "ok",
  129. "summary": "已记录客户参与「satisfaction」问卷意向,请在对话中自然引导完成反馈"
  130. }
  131. ],
  132. "lineCount": 6,
  133. "warnings": [
  134. ],
  135. "issues": [
  136. ],
  137. "passed": true,
  138. "message": "capabilityTriggers 联调通过"
  139. },
  140. "template": {
  141. "passed": true,
  142. "workflowId": 64,
  143. "templateCode": "LOB_1782153078925",
  144. "source": "existing",
  145. "message": "travel template found"
  146. },
  147. "lifecycleCoverage": {
  148. "coverageRatio": 1.0,
  149. "minCoverage": 0.75,
  150. "nodeCount": 16,
  151. "requiredNodeCount": 15,
  152. "missingNodes": [
  153. ],
  154. "passed": true,
  155. "message": "lifecycle nodes covered"
  156. },
  157. "sopDefaults": {
  158. "qwSopTempId": "LOBSTER_TRAVEL_POST_BOOKING",
  159. "wxSopTempId": "LOBSTER_TRAVEL_POST_BOOKING_WX",
  160. "tenantHint": "Create qw_sop/wx_sop tasks with temp_id matching the values above",
  161. "sopEnrollNodeConfig": "{\"sopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING\",\"wxSopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING_WX\",\"plannedIndustry\":\"travel\",\"systemPromptKey\":\"node_LOB_1782153078925_SOP_ENROLL_system\",\"preferContactAccount\":true,\"plannedRole\":\"MESSAGE\",\"instructionPromptKey\":\"node_LOB_1782153078925_SOP_ENROLL_instruction\",\"actionOnly\":true,\"promptPlanned\":true}",
  162. "hasSopEnrollNode": true,
  163. "passed": true,
  164. "message": "travel SOP defaults and SOP_ENROLL node present"
  165. },
  166. "sopEnrollment": {
  167. "qwTaskConfigured": false,
  168. "wxTaskConfigured": false,
  169. "tenantSopReady": false,
  170. "qwChannel": {
  171. "success": false,
  172. "skipped": null,
  173. "channelType": "QW",
  174. "message": "未找到可用的 SOP 任务(请配置 sopId 或 tempId)",
  175. "tempId": null,
  176. "sopId": null,
  177. "reachable": true
  178. },
  179. "wxChannel": {
  180. "success": false,
  181. "skipped": null,
  182. "channelType": "WX",
  183. "message": "未找到个微 SOP 任务(配置 sopId 或 wxSopTempId/tempId)",
  184. "tempId": null,
  185. "sopId": null,
  186. "reachable": true
  187. },
  188. "passed": true,
  189. "notes": [
  190. "tenant missing qw_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING",
  191. "tenant missing wx_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING_WX"
  192. ],
  193. "message": "routing ok; tenant missing qw_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING; tenant missing wx_sop temp_id=LOBSTER_TRAVEL_POST_BOOKING_WX"
  194. },
  195. "nodePromptsPlanned": {
  196. "promptNodeTarget": 6,
  197. "promptNodeFilled": 6,
  198. "emptyPromptNodes": [
  199. ],
  200. "passed": true,
  201. "message": "key node prompts present"
  202. },
  203. "lifecycleSimulation": {
  204. "waitPreTripConfigured": true,
  205. "tagAutoConfigured": true,
  206. "orderActionConfigured": true,
  207. "holidayWaitConfigured": true,
  208. "passed": true,
  209. "message": "lifecycle orchestration nodes configured"
  210. },
  211. "lifecycleRuntime": {
  212. "simMinuteUnit": 10,
  213. "simDayEqualsMinutes": 10,
  214. "schedulerWakeWaitMs": 3500,
  215. "preTripWaitSchedule10m": {
  216. "waitUntil": 1782154200000,
  217. "expectedWaitAt": 1782154200000,
  218. "travelAt": "2026-06-23T03:40:57.828311700",
  219. "waitInRealMinutes": 9,
  220. "diffMinutes": 0,
  221. "simTimeScale": true,
  222. "passed": true,
  223. "message": "T-5 10m sim schedule ok"
  224. },
  225. "preTripWaitWake": {
  226. "passed": true,
  227. "message": "lifecycle wait wake ok",
  228. "statusAfter": "running",
  229. "resumeIndex": 8,
  230. "currentIndexAfter": 9,
  231. "instanceId": 494
  232. },
  233. "preTripSchedulerWake10m": {
  234. "scheduledWakeAt": 1782153665492,
  235. "schedulerWaitMs": 3500,
  236. "passed": true,
  237. "message": "scheduler 10m sim wake ok",
  238. "statusAfter": "running",
  239. "resumeIndex": 8,
  240. "currentIndexAfter": 9,
  241. "instanceId": 495
  242. },
  243. "holidayWaitSchedule10m": {
  244. "waitUntil": 1782171600000,
  245. "expectedWaitAt": 1782171600000,
  246. "waitInRealMinutes": 298,
  247. "simHolidayDays": 30,
  248. "simRealMinutes": 300,
  249. "diffMinutes": 0,
  250. "passed": true,
  251. "message": "holiday 10m sim schedule ok"
  252. },
  253. "holidayWaitWake": {
  254. "passed": true,
  255. "message": "lifecycle wait wake ok",
  256. "statusAfter": "completed",
  257. "resumeIndex": 13,
  258. "currentIndexAfter": 13,
  259. "instanceId": 496
  260. },
  261. "holidaySchedulerWake10m": {
  262. "scheduledWakeAt": 1782153674207,
  263. "schedulerWaitMs": 3500,
  264. "passed": true,
  265. "message": "scheduler 10m sim wake ok",
  266. "statusAfter": "completed",
  267. "resumeIndex": 13,
  268. "currentIndexAfter": 13,
  269. "instanceId": 497
  270. },
  271. "passed": true,
  272. "message": "lifecycle 10m sim schedule/wake ok"
  273. },
  274. "lifecycleFullFlowSim": {
  275. "instanceId": 498,
  276. "finalStatus": "completed",
  277. "finalNodeIndex": 13,
  278. "milestones": [
  279. "STARTED",
  280. "T5_SCHEDULED",
  281. "T5_WAITING",
  282. "PRE_TRIP_CARE",
  283. "PRE_TRIP_MULTITURN",
  284. "HOLIDAY_WAITING",
  285. "HOLIDAY_PROMO"
  286. ],
  287. "errors": [
  288. ],
  289. "passed": true,
  290. "message": "full lifecycle 10m sim flow ok",
  291. "simMinuteUnit": 10
  292. },
  293. "lifecycleExceptions": {
  294. "waitNotExpired": {
  295. "passed": true,
  296. "message": "not-expired wait rejected advance",
  297. "statusAfter": "waiting"
  298. },
  299. "prematureScheduler": {
  300. "passed": true,
  301. "message": "premature scheduler did not wake"
  302. },
  303. "blockedSchedulerSkip": {
  304. "passed": true,
  305. "message": "blocked instance skipped by scheduler"
  306. },
  307. "blockedForceWake": {
  308. "passed": true,
  309. "message": "blocked force wake rejected"
  310. },
  311. "overdueT5SkipWait": {
  312. "waitUntil": 1782151800000,
  313. "overdue": true,
  314. "wouldSkipSchedule": true,
  315. "passed": true,
  316. "message": "overdue T-5 skips wait schedule"
  317. },
  318. "missingTravelDate": {
  319. "waitUntil": 1782154486934,
  320. "expectedFallbackMinutes": 10,
  321. "passed": true,
  322. "message": "missing travel_date sim fallback ok"
  323. },
  324. "completedRejectWake": {
  325. "passed": true,
  326. "message": "completed instance rejects wake"
  327. },
  328. "missingResumeIndex": {
  329. "passed": true,
  330. "message": "missing resume index fallback ok"
  331. },
  332. "doubleWake": {
  333. "passed": true,
  334. "message": "double wake idempotent",
  335. "statusAfter": "running"
  336. },
  337. "passed": true,
  338. "message": "lifecycle exception handling ok"
  339. },
  340. "lifecycleMultiTurnDialogue": {
  341. "bookingTurnCount": 10,
  342. "postBookingTurnCount": 9,
  343. "dialogueSource": "bookingFunnel+postBookingLifecycle",
  344. "consultMultiTurn": {
  345. "turns": 5,
  346. "avgScore": 61.2,
  347. "minScore": 0.0,
  348. "passed": true,
  349. "message": "node multiTurn ok",
  350. "instanceId": 506,
  351. "inputCount": 6
  352. },
  353. "postBookingMultiTurnFlow": {
  354. "instanceId": 507,
  355. "preTripMultiTurn": {
  356. "turns": 3,
  357. "avgScore": 84.66666666666667,
  358. "minScore": 79.0,
  359. "passed": true,
  360. "message": "node multiTurn ok"
  361. },
  362. "holidayMultiTurn": {
  363. "turns": 1,
  364. "avgScore": 86.0,
  365. "minScore": 86.0,
  366. "earlyCompletion": true,
  367. "passed": true,
  368. "message": "node multiTurn ok"
  369. },
  370. "milestones": [
  371. "PRE_TRIP",
  372. "PRE_TRIP_MT",
  373. "HOLIDAY",
  374. "HOLIDAY_MT"
  375. ],
  376. "errors": [
  377. ],
  378. "dialogueTurns": 9,
  379. "passed": true,
  380. "message": "post-booking multi-turn flow ok"
  381. },
  382. "passed": true,
  383. "message": "lifecycle multi-turn dialogue ok"
  384. },
  385. "e2eDialogue": {
  386. "dialogueStage": "bookingFunnel",
  387. "dialogueTurnCount": 10,
  388. "runId": "9ae482abd6b644fba26deee961121809",
  389. "status": "SUCCESS",
  390. "instanceId": 508,
  391. "totalScore": 63.69,
  392. "passedNodeCnt": 10,
  393. "totalNodeCnt": 10,
  394. "evolutionCount": 1,
  395. "nodeTraces": 10,
  396. "minNodeScore": 0.0,
  397. "maxNodeScore": 88.75,
  398. "nodesBelowTarget": 2,
  399. "nodesBelowMin": 2,
  400. "nodeScoreDetail": [
  401. {
  402. "nodeCode": "初始化咨询阶段",
  403. "score": 88.75,
  404. "passed": true
  405. },
  406. {
  407. "nodeCode": "直播加微推直播间",
  408. "score": 76.875,
  409. "passed": true
  410. },
  411. {
  412. "nodeCode": "推送出行攻略文章",
  413. "score": 76.875,
  414. "passed": true
  415. },
  416. {
  417. "nodeCode": "推送出行攻略文章",
  418. "score": 76.875,
  419. "passed": true
  420. },
  421. {
  422. "nodeCode": "推送出行攻略文章",
  423. "score": 0.0,
  424. "passed": true
  425. },
  426. {
  427. "nodeCode": "推送出行攻略文章",
  428. "score": 78.75,
  429. "passed": true
  430. },
  431. {
  432. "nodeCode": "推送出行攻略文章",
  433. "score": 78.75,
  434. "passed": true
  435. },
  436. {
  437. "nodeCode": "推送出行攻略文章",
  438. "score": 0.0,
  439. "passed": true
  440. },
  441. {
  442. "nodeCode": "推送出行攻略文章",
  443. "score": 81.875,
  444. "passed": true
  445. },
  446. {
  447. "nodeCode": "推送出行攻略文章",
  448. "score": 78.125,
  449. "passed": true
  450. }
  451. ],
  452. "passed": true,
  453. "message": "e2e ok"
  454. },
  455. "qualityGate": {
  456. "enabled": true,
  457. "targetScorePercent": 75.0,
  458. "minE2eAvgScorePercent": 75.0,
  459. "minNodeScorePercent": 60.0,
  460. "passScorePercent": 90,
  461. "rawTotalScore": 63.69,
  462. "scoredNodeAvg": 63.6875,
  463. "totalScore": 63.6875,
  464. "nodesBelowTarget": 2,
  465. "nodesBelowMin": 2,
  466. "minNodeScore": 0.0,
  467. "maxNodeScore": 88.75,
  468. "nodeScoreDetail": [
  469. {
  470. "nodeCode": "初始化咨询阶段",
  471. "score": 88.75,
  472. "passed": true
  473. },
  474. {
  475. "nodeCode": "直播加微推直播间",
  476. "score": 76.875,
  477. "passed": true
  478. },
  479. {
  480. "nodeCode": "推送出行攻略文章",
  481. "score": 76.875,
  482. "passed": true
  483. },
  484. {
  485. "nodeCode": "推送出行攻略文章",
  486. "score": 76.875,
  487. "passed": true
  488. },
  489. {
  490. "nodeCode": "推送出行攻略文章",
  491. "score": 0.0,
  492. "passed": true
  493. },
  494. {
  495. "nodeCode": "推送出行攻略文章",
  496. "score": 78.75,
  497. "passed": true
  498. },
  499. {
  500. "nodeCode": "推送出行攻略文章",
  501. "score": 78.75,
  502. "passed": true
  503. },
  504. {
  505. "nodeCode": "推送出行攻略文章",
  506. "score": 0.0,
  507. "passed": true
  508. },
  509. {
  510. "nodeCode": "推送出行攻略文章",
  511. "score": 81.875,
  512. "passed": true
  513. },
  514. {
  515. "nodeCode": "推送出行攻略文章",
  516. "score": 78.125,
  517. "passed": true
  518. }
  519. ],
  520. "passed": false,
  521. "message": "avg 63.6875 \u003c min 75.0; 2 node(s) below min 60.0; 2 node(s) below production target 75.0"
  522. },
  523. "summary": {
  524. "instanceId": 508,
  525. "externalUserId": "999338001",
  526. "asyncDbSummary": true,
  527. "historyLines": 20,
  528. "syncSummaryLength": 80,
  529. "microSummaryLength": 210,
  530. "cachedSummaryOk": true,
  531. "dbSummaryRows": 1,
  532. "passed": true,
  533. "message": "summary persisted to DB"
  534. },
  535. "memoryPipeline": {
  536. "externalUserId": "999338001",
  537. "instanceId": 508,
  538. "summaryOk": true,
  539. "factCount": 20,
  540. "factKeys": [
  541. ],
  542. "passed": true,
  543. "message": "summary or customer_fact persisted"
  544. },
  545. "evolutionAnalyze": {
  546. "e2eEvolutionCount": 1,
  547. "evolutionLogsBefore": 65,
  548. "analyzeInvoked": true,
  549. "analyzeMessage": "analyzeAndSuggest ok",
  550. "evolutionLogsAfter": 65,
  551. "evolutionLogsDelta": 0,
  552. "pendingSuggestions": 0,
  553. "passed": true,
  554. "message": "evolution analyze ok"
  555. },
  556. "sensitiveWord": {
  557. "scopeNote": "lobster SensitiveWordService + evolve step9; not live/call/CompanyAiSensitiveWord AC",
  558. "layers": {
  559. "defaultLib": {
  560. "detectCount": 1,
  561. "filtered": "推荐云南精品线,***,欢迎咨询",
  562. "passed": true
  563. },
  564. "customCrud": {
  565. "word": "LOBSTER_VAL_338",
  566. "hit": true,
  567. "filtered": "行程含***内容",
  568. "passed": true
  569. },
  570. "highRisk": {
  571. "word": "LOBSTER_FRAUD_338",
  572. "highRisk": true,
  573. "passed": true
  574. },
  575. "evolveStep9Simulation": {
  576. "rawHasSensitive": true,
  577. "wouldTransferToHuman": true,
  578. "finalReply": "欢迎咨询,预期收益,***",
  579. "passed": true
  580. },
  581. "wordListLoaded": {
  582. "count": 137,
  583. "passed": true
  584. }
  585. },
  586. "passed": true,
  587. "message": "sensitive word pipeline ok"
  588. },
  589. "executionPolicy": {
  590. "scopeNote": "resolve() strict/content/flow gates used by executor + prompt fallback",
  591. "strictFixedWorkflow": false,
  592. "contentPersonalization": true,
  593. "flowPersonalization": true,
  594. "allowContent": true,
  595. "allowFlow": true,
  596. "executionMode": "HYBRID",
  597. "issues": [
  598. ],
  599. "passed": true,
  600. "message": "execution policy gates ok"
  601. },
  602. "aiGenerate": {
  603. "recordNo": "LOB_1782154274828",
  604. "generateUseLlm": false,
  605. "fallbackGenerate": true,
  606. "finalStatus": 1,
  607. "detail": {
  608. "conversationModel": {
  609. "defaultStage": "consult",
  610. "description": "旅游全链路:会话常驻,节点负责打标/签单/出行关怀/满意度/节日营销",
  611. "version": 2,
  612. "stages": [
  613. {
  614. "code": "consult",
  615. "promptHint": "你是小美,测试旅行社旅行顾问。客户来自直播间,先破冰并了解是否已有出行计划。",
  616. "label": "直播加微破冰",
  617. "goals": [
  618. ]
  619. },
  620. {
  621. "code": "collect",
  622. "promptHint": "逐步询问目的地、日期、人数、预算;一次只问一个关键问题。",
  623. "label": "需求采集打标",
  624. "goals": [
  625. {
  626. "collected": false,
  627. "label": "目的地",
  628. "required": true,
  629. "field": "destination"
  630. },
  631. {
  632. "collected": false,
  633. "label": "出行日期",
  634. "required": true,
  635. "field": "travel_date"
  636. },
  637. {
  638. "collected": false,
  639. "label": "预算",
  640. "required": true,
  641. "field": "budget"
  642. },
  643. {
  644. "collected": false,
  645. "label": "出行人数",
  646. "required": true,
  647. "field": "pax"
  648. }
  649. ]
  650. },
  651. {
  652. "code": "offer",
  653. "promptHint": "基于采集信息推荐云南精品线,突出亮点与优惠,自然引导签单。",
  654. "label": "线路推荐促单",
  655. "goals": [
  656. ]
  657. },
  658. {
  659. "code": "pre_trip",
  660. "promptHint": "出行前5天提醒证件、行李、当地天气与注意事项。",
  661. "label": "出行前关怀",
  662. "goals": [
  663. ]
  664. },
  665. {
  666. "code": "in_trip",
  667. "promptHint": "行程中主动问候,询问是否遇到问题,给出景点玩要建议。",
  668. "label": "行中关怀",
  669. "goals": [
  670. ]
  671. },
  672. {
  673. "code": "post_trip",
  674. "promptHint": "行程结束后收集满意度与改进建议。",
  675. "label": "满意度回访",
  676. "goals": [
  677. ]
  678. },
  679. {
  680. "code": "repurchase",
  681. "promptHint": "大节日前30天关怀,了解是否有新的出行计划并推荐产品。",
  682. "label": "节日营销",
  683. "goals": [
  684. ]
  685. }
  686. ],
  687. "sideTasks": [
  688. {
  689. "triggerIntents": [
  690. "purchase",
  691. "high_intent",
  692. "booked"
  693. ],
  694. "nodeCode": "TAG_AUTO",
  695. "nodeType": 9,
  696. "action": "add_tag"
  697. },
  698. {
  699. "triggerIntents": [
  700. "purchase",
  701. "order",
  702. "book"
  703. ],
  704. "nodeCode": "ORDER_ACTION",
  705. "nodeType": 7,
  706. "action": "create_order"
  707. }
  708. ]
  709. },
  710. "variables": [
  711. {
  712. "varName": "客户姓名",
  713. "label": "客户姓名",
  714. "source": "user_profile",
  715. "type": "string",
  716. "required": 0,
  717. "varType": "string",
  718. "sourceType": "user_profile",
  719. "name": "customerName",
  720. "varCode": "customerName"
  721. },
  722. {
  723. "varName": "目的地",
  724. "label": "目的地",
  725. "source": "conversation",
  726. "type": "string",
  727. "required": 0,
  728. "varType": "string",
  729. "sourceType": "conversation",
  730. "name": "destination",
  731. "varCode": "destination"
  732. },
  733. {
  734. "varName": "出行日期",
  735. "label": "出行日期",
  736. "source": "conversation",
  737. "type": "date",
  738. "required": 0,
  739. "varType": "date",
  740. "sourceType": "conversation",
  741. "name": "travel_date",
  742. "varCode": "travel_date"
  743. },
  744. {
  745. "varName": "预算",
  746. "label": "预算",
  747. "source": "conversation",
  748. "type": "string",
  749. "required": 0,
  750. "varType": "string",
  751. "sourceType": "conversation",
  752. "name": "budget",
  753. "varCode": "budget"
  754. },
  755. {
  756. "varName": "出行人数",
  757. "label": "出行人数",
  758. "source": "conversation",
  759. "type": "number",
  760. "required": 0,
  761. "varType": "number",
  762. "sourceType": "conversation",
  763. "name": "pax",
  764. "varCode": "pax"
  765. },
  766. {
  767. "varName": "测试旅行社",
  768. "label": "测试旅行社",
  769. "source": "manual",
  770. "type": "string",
  771. "required": 0,
  772. "varType": "string",
  773. "sourceType": "manual",
  774. "name": "company_short_name",
  775. "varCode": "company_short_name"
  776. },
  777. {
  778. "varName": "小美",
  779. "label": "小美",
  780. "source": "manual",
  781. "type": "string",
  782. "required": 0,
  783. "varType": "string",
  784. "sourceType": "manual",
  785. "name": "advisor_name",
  786. "varCode": "advisor_name"
  787. },
  788. {
  789. "varName": "云南精品线",
  790. "label": "云南精品线",
  791. "source": "manual",
  792. "type": "string",
  793. "required": 0,
  794. "varType": "string",
  795. "sourceType": "manual",
  796. "name": "main_product",
  797. "varCode": "main_product"
  798. },
  799. {
  800. "varName": "当前阶段",
  801. "label": "当前阶段",
  802. "source": "manual",
  803. "type": "string",
  804. "required": 0,
  805. "varType": "string",
  806. "sourceType": "manual",
  807. "name": "workflowStage",
  808. "varCode": "workflowStage"
  809. },
  810. {
  811. "varName": "客户意向",
  812. "label": "客户意向",
  813. "source": "conversation",
  814. "type": "string",
  815. "required": 0,
  816. "varType": "string",
  817. "sourceType": "conversation",
  818. "name": "customerIntent",
  819. "varCode": "customerIntent"
  820. },
  821. {
  822. "varName": "行业类型",
  823. "defaultValue": "travel",
  824. "label": "行业类型",
  825. "source": "manual",
  826. "type": "string",
  827. "required": 0,
  828. "varType": "string",
  829. "sourceType": "manual",
  830. "name": "industryType",
  831. "varCode": "industryType"
  832. },
  833. {
  834. "varName": "企微SOP模板ID",
  835. "defaultValue": "LOBSTER_TRAVEL_POST_BOOKING",
  836. "label": "企微SOP模板ID",
  837. "source": "manual",
  838. "type": "string",
  839. "required": 0,
  840. "varType": "string",
  841. "sourceType": "manual",
  842. "name": "sopTempId",
  843. "varCode": "sopTempId"
  844. },
  845. {
  846. "varName": "个微SOP模板ID",
  847. "defaultValue": "LOBSTER_TRAVEL_POST_BOOKING_WX",
  848. "label": "个微SOP模板ID",
  849. "source": "manual",
  850. "type": "string",
  851. "required": 0,
  852. "varType": "string",
  853. "sourceType": "manual",
  854. "name": "wxSopTempId",
  855. "varCode": "wxSopTempId"
  856. }
  857. ],
  858. "edges": [
  859. {
  860. "targetNodeCode": "INIT_STAGE",
  861. "sourceNodeCode": "START",
  862. "edgeLabel": "启动"
  863. },
  864. {
  865. "targetNodeCode": "LIVE_PUSH",
  866. "sourceNodeCode": "INIT_STAGE",
  867. "edgeLabel": "直播加微推直播间"
  868. },
  869. {
  870. "targetNodeCode": "ARTICLE_PUSH",
  871. "sourceNodeCode": "LIVE_PUSH",
  872. "edgeLabel": "推送攻略文章"
  873. },
  874. {
  875. "targetNodeCode": "TAG_AUTO",
  876. "sourceNodeCode": "ARTICLE_PUSH",
  877. "edgeLabel": "进入采集打标"
  878. },
  879. {
  880. "targetNodeCode": "JUDGE",
  881. "sourceNodeCode": "TAG_AUTO",
  882. "edgeLabel": "分支"
  883. },
  884. {
  885. "targetNodeCode": "ORDER_ACTION",
  886. "sourceNodeCode": "JUDGE",
  887. "edgeLabel": "签单"
  888. },
  889. {
  890. "targetNodeCode": "WAIT_PRE_TRIP",
  891. "sourceNodeCode": "JUDGE",
  892. "edgeLabel": "已订"
  893. },
  894. {
  895. "targetNodeCode": "WAIT_HOLIDAY",
  896. "sourceNodeCode": "JUDGE",
  897. "edgeLabel": "培育"
  898. },
  899. {
  900. "targetNodeCode": "SOP_ENROLL",
  901. "sourceNodeCode": "ORDER_ACTION",
  902. "edgeLabel": "SOP入营"
  903. },
  904. {
  905. "targetNodeCode": "WAIT_PRE_TRIP",
  906. "sourceNodeCode": "SOP_ENROLL",
  907. "edgeLabel": "进入出行前"
  908. },
  909. {
  910. "targetNodeCode": "PRE_TRIP_CARE",
  911. "sourceNodeCode": "WAIT_PRE_TRIP",
  912. "edgeLabel": "T-5触达"
  913. },
  914. {
  915. "targetNodeCode": "WEATHER_TIPS",
  916. "sourceNodeCode": "PRE_TRIP_CARE",
  917. "edgeLabel": "天气建议"
  918. },
  919. {
  920. "targetNodeCode": "IN_TRIP_CARE",
  921. "sourceNodeCode": "WEATHER_TIPS",
  922. "edgeLabel": "行中"
  923. },
  924. {
  925. "targetNodeCode": "SURVEY",
  926. "sourceNodeCode": "IN_TRIP_CARE",
  927. "edgeLabel": "满意度"
  928. },
  929. {
  930. "targetNodeCode": "WAIT_HOLIDAY",
  931. "sourceNodeCode": "SURVEY",
  932. "edgeLabel": "节日等待"
  933. },
  934. {
  935. "targetNodeCode": "HOLIDAY_PROMO",
  936. "sourceNodeCode": "WAIT_HOLIDAY",
  937. "edgeLabel": "节日营销"
  938. },
  939. {
  940. "targetNodeCode": "END",
  941. "sourceNodeCode": "HOLIDAY_PROMO",
  942. "edgeLabel": "结束"
  943. }
  944. ],
  945. "description": "旅游公司销冠全流程:直播加微→破冰→采集出行需求→线路推荐→促单签单→出行前关怀→旅途中关怀→回访调研→节日营销→循环推荐",
  946. "templateCode": "TRAVEL_TOP_SALES_001",
  947. "errorMsg": "已使用行业兜底模板: validation fast fallback",
  948. "brandContext": {
  949. "advisorName": "小美",
  950. "companyShortName": "测试旅行社",
  951. "advisorRole": "金牌旅行顾问",
  952. "mainProduct": "云南精品线"
  953. },
  954. "_fallbackSource": "travel_lifecycle_full",
  955. "nodes": [
  956. {
  957. "nodeName": "开始",
  958. "nextNodeCode": "INIT_STAGE",
  959. "nodeCode": "START",
  960. "maxRounds": 0,
  961. "nodeType": 1,
  962. "nodeConfig": "{\"autoAdvance\":true,\"channelHint\":\"QW\"}",
  963. "sortNo": 1,
  964. "conditionExpr": "",
  965. "messageTemplate": "您好${customerName},我是小美,测试旅行社旅行顾问。看到您从直播间过来,打算去哪里玩呢?"
  966. },
  967. {
  968. "nodeName": "初始化咨询阶段",
  969. "nextNodeCode": "LIVE_PUSH",
  970. "nodeCode": "INIT_STAGE",
  971. "maxRounds": 0,
  972. "nodeType": 16,
  973. "nodeConfig": "{\"assignments\":{\"workflowStage\":\"consult\"},\"stageGate\":true}",
  974. "sortNo": 2,
  975. "conditionExpr": "",
  976. "messageTemplate": ""
  977. },
  978. {
  979. "nodeName": "直播加微推直播间",
  980. "nextNodeCode": "ARTICLE_PUSH",
  981. "nodeCode": "LIVE_PUSH",
  982. "maxRounds": 0,
  983. "nodeType": 54,
  984. "nodeConfig": "{\"delivery\":\"proactive\",\"channelHint\":\"QW\",\"actionOnly\":false,\"keyword\":\"云南精品线\",\"liveBaseUrl\":\"/live/watch\"}",
  985. "sortNo": 3,
  986. "conditionExpr": "",
  987. "messageTemplate": ""
  988. },
  989. {
  990. "nodeName": "推送出行攻略文章",
  991. "nextNodeCode": "TAG_AUTO",
  992. "nodeCode": "ARTICLE_PUSH",
  993. "maxRounds": 0,
  994. "nodeType": 55,
  995. "nodeConfig": "{\"delivery\":\"proactive\",\"actionOnly\":false,\"keyword\":\"云南精品线\",\"articleBaseUrl\":\"/article/detail\"}",
  996. "sortNo": 4,
  997. "conditionExpr": "",
  998. "messageTemplate": ""
  999. },
  1000. {
  1001. "nodeName": "自动打标",
  1002. "nextNodeCode": "JUDGE",
  1003. "nodeCode": "TAG_AUTO",
  1004. "maxRounds": 0,
  1005. "nodeType": 9,
  1006. "nodeConfig": "{\"sideTask\":true,\"actionOnly\":true,\"action\":\"add_tag\",\"tags\":[\"travel_lead\",\"qw_live\"],\"triggerIntents\":[\"purchase\",\"high_intent\"]}",
  1007. "sortNo": 5,
  1008. "conditionExpr": "",
  1009. "messageTemplate": ""
  1010. },
  1011. {
  1012. "nodeName": "签单动作",
  1013. "nextNodeCode": "SOP_ENROLL",
  1014. "nodeCode": "ORDER_ACTION",
  1015. "maxRounds": 0,
  1016. "nodeType": 7,
  1017. "nodeConfig": "{\"sideTask\":true,\"actionOnly\":true,\"action\":\"create_order\",\"triggerIntents\":[\"purchase\",\"order\"]}",
  1018. "sortNo": 6,
  1019. "conditionExpr": "",
  1020. "messageTemplate": ""
  1021. },
  1022. {
  1023. "nodeName": "签单后SOP入营",
  1024. "nextNodeCode": "WAIT_PRE_TRIP",
  1025. "nodeCode": "SOP_ENROLL",
  1026. "maxRounds": 0,
  1027. "nodeType": 50,
  1028. "nodeConfig": "{\"sopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING\",\"wxSopTempId\":\"LOBSTER_TRAVEL_POST_BOOKING_WX\",\"preferContactAccount\":true,\"actionOnly\":true}",
  1029. "sortNo": 7,
  1030. "conditionExpr": "",
  1031. "messageTemplate": ""
  1032. },
  1033. {
  1034. "nodeName": "出行前5天等待",
  1035. "nextNodeCode": "PRE_TRIP_CARE",
  1036. "nodeCode": "WAIT_PRE_TRIP",
  1037. "maxRounds": 0,
  1038. "nodeType": 4,
  1039. "nodeConfig": "{\"waitType\":\"date_offset\",\"offsetDays\":-5,\"dateField\":\"travel_date\",\"timeoutHours\":720}",
  1040. "sortNo": 8,
  1041. "conditionExpr": "",
  1042. "messageTemplate": ""
  1043. },
  1044. {
  1045. "nodeName": "出行前提醒",
  1046. "nextNodeCode": "WEATHER_TIPS",
  1047. "nodeCode": "PRE_TRIP_CARE",
  1048. "maxRounds": 0,
  1049. "nodeType": 10,
  1050. "nodeConfig": "{\"delivery\":\"proactive\",\"careType\":\"pre_trip\",\"awaitReply\":true}",
  1051. "sortNo": 9,
  1052. "conditionExpr": "",
  1053. "messageTemplate": "您好,离您的云南精品线出行还有5天啦!请准备好身份证/护照、常用药品和舒适鞋服。需要我帮您核对行程清单吗?"
  1054. },
  1055. {
  1056. "nodeName": "天气与玩要建议",
  1057. "nextNodeCode": "IN_TRIP_CARE",
  1058. "nodeCode": "WEATHER_TIPS",
  1059. "maxRounds": 0,
  1060. "nodeType": 14,
  1061. "nodeConfig": "{\"apiKey\":\"weather_travel_tips\",\"sideTask\":false,\"smartApi\":true}",
  1062. "sortNo": 10,
  1063. "conditionExpr": "",
  1064. "messageTemplate": "根据您目的地近期天气和同行人员情况,建议您注意防晒补水、老人小孩备常用药。具体玩游项目我会结合天气给您建议。"
  1065. },
  1066. {
  1067. "nodeName": "行中关怀",
  1068. "nextNodeCode": "SURVEY",
  1069. "nodeCode": "IN_TRIP_CARE",
  1070. "maxRounds": 0,
  1071. "nodeType": 10,
  1072. "nodeConfig": "{\"delivery\":\"proactive\",\"careType\":\"in_trip\",\"awaitReply\":true}",
  1073. "sortNo": 11,
  1074. "conditionExpr": "",
  1075. "messageTemplate": "旅途还顺利吗?景点玩得怎么样?如有任何问题随时告诉我,小美一直在线。"
  1076. },
  1077. {
  1078. "nodeName": "满意度调查",
  1079. "nextNodeCode": "WAIT_HOLIDAY",
  1080. "nodeCode": "SURVEY",
  1081. "maxRounds": 0,
  1082. "nodeType": 11,
  1083. "nodeConfig": "{\"surveyType\":\"satisfaction\",\"awaitReply\":true}",
  1084. "sortNo": 12,
  1085. "conditionExpr": "",
  1086. "messageTemplate": "感谢您选择测试旅行社!方便用1分钟做个满意度调查吗?您的反馈帮我们做得更好。"
  1087. },
  1088. {
  1089. "nodeName": "节日营销等待",
  1090. "nextNodeCode": "HOLIDAY_PROMO",
  1091. "nodeCode": "WAIT_HOLIDAY",
  1092. "maxRounds": 0,
  1093. "nodeType": 32,
  1094. "nodeConfig": "{\"delayDays\":30,\"cronHint\":\"holiday_minus_30d\"}",
  1095. "sortNo": 13,
  1096. "conditionExpr": "",
  1097. "messageTemplate": ""
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