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+<template>
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+ <div class="app-container">
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+ <!-- 查询条件 -->
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+ <el-form :model="queryParams" ref="queryForm" size="small" :inline="true" v-show="showSearch" label-width="68px">
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+ <el-form-item label="投诉单号" prop="complaintNo">
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+ <el-input
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+ v-model="queryParams.complaintNo"
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+ placeholder="请输入投诉单号"
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+ clearable
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+ @keyup.enter.native="handleQuery"
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+ />
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+ </el-form-item>
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+ <el-form-item label="投诉分类" prop="categoryId">
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+ <el-select v-model="queryParams.categoryId" placeholder="请选择投诉分类" clearable>
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+ <el-option
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+ v-for="category in categoryList"
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+ :key="category.id"
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+ :label="category.categoryName"
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+ :value="category.id"
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+ />
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+ </el-select>
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+ </el-form-item>
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+ <el-form-item label="投诉状态" prop="status">
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+ <el-select v-model="queryParams.status" placeholder="请选择投诉状态" clearable>
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+ <el-option label="待处理" value="0" />
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+ <el-option label="已处理" value="1" />
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+ </el-select>
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+ </el-form-item>
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+ <el-form-item label="投诉时间">
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+ <el-date-picker
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+ v-model="dateRange"
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+ style="width: 240px"
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+ value-format="yyyy-MM-dd"
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+ type="daterange"
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+ range-separator="-"
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+ start-placeholder="开始日期"
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+ end-placeholder="结束日期"
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+ ></el-date-picker>
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+ </el-form-item>
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+ <el-form-item>
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+ <el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
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+ <el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
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+ </el-form-item>
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+ </el-form>
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+
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+ <!-- 操作按钮 -->
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+ <el-row :gutter="10" class="mb8">
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+ <el-col :span="1.5">
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+ <el-button
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+ type="primary"
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+ plain
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+ icon="el-icon-plus"
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+ size="mini"
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+ @click="handleAdd"
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+ v-hasPermi="['complaint:add']"
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+ >新增投诉</el-button>
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+ </el-col>
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+ <el-col :span="1.5">
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+ <el-button
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+ type="danger"
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+ plain
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+ icon="el-icon-delete"
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+ size="mini"
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+ :disabled="multiple"
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+ @click="handleDelete"
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+ v-hasPermi="['complaint:delete']"
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+ >批量删除</el-button>
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+ </el-col>
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+ <right-toolbar :showSearch.sync="showSearch" @queryTable="getList"></right-toolbar>
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+ </el-row>
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+
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+ <!-- 投诉列表 -->
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+ <el-table v-loading="loading" :data="complaintList" @selection-change="handleSelectionChange">
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+ <el-table-column type="selection" width="55" align="center" />
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+ <el-table-column label="投诉单号" align="center" prop="complaintNo" />
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+ <el-table-column label="投诉人" align="center" prop="complainantName" />
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+ <el-table-column label="投诉分类" align="center" prop="categoryName" />
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+ <el-table-column label="投诉内容" align="center" prop="content" show-overflow-tooltip />
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+ <el-table-column label="投诉状态" align="center" prop="status">
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+ <template slot-scope="scope">
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+ <el-tag v-if="scope.row.status === '0'" type="warning">待处理</el-tag>
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+ <el-tag v-else-if="scope.row.status === '1'" type="success">已处理</el-tag>
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+ <el-tag v-else type="info">未知</el-tag>
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+ </template>
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+ </el-table-column>
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+ <el-table-column label="投诉时间" align="center" prop="createTime" width="180">
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+ <template slot-scope="scope">
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+ <span>{{ parseTime(scope.row.createTime, '{y}-{m}-{d} {h}:{i}:{s}') }}</span>
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+ </template>
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+ </el-table-column>
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+ <el-table-column label="操作" align="center" class-name="small-padding fixed-width">
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+ <template slot-scope="scope">
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+ <el-button
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+ size="mini"
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+ type="text"
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+ icon="el-icon-view"
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+ @click="handleDetail(scope.row)"
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+ v-hasPermi="['complaint:query']"
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+ >详情</el-button>
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+ <el-button
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+ size="mini"
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+ type="text"
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+ icon="el-icon-edit"
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+ @click="handleUpdate(scope.row)"
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+ v-hasPermi="['complaint:edit']"
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+ >编辑</el-button>
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+ <el-button
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+ v-if="scope.row.status === '0'"
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+ size="mini"
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+ type="text"
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+ icon="el-icon-check"
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+ @click="handleProcess(scope.row)"
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+ v-hasPermi="['complaint:edit']"
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+ >处理</el-button>
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+ <el-button
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+ size="mini"
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+ type="text"
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+ icon="el-icon-delete"
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+ @click="handleDelete(scope.row)"
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+ v-hasPermi="['complaint:delete']"
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+ >删除</el-button>
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+ </template>
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+ </el-table-column>
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+ </el-table>
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+
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+ <!-- 分页 -->
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+ <pagination
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+ v-show="total>0"
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+ :total="total"
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+ :page.sync="queryParams.pageNum"
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+ :limit.sync="queryParams.pageSize"
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+ @pagination="getList"
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+ />
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+
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+ <!-- 添加或修改投诉对话框 -->
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+ <el-dialog :title="title" :visible.sync="open" width="600px" append-to-body>
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+ <el-form ref="form" :model="form" :rules="rules" label-width="80px">
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+ <el-form-item label="投诉人" prop="complainantName">
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+ <el-input v-model="form.complainantName" placeholder="请输入投诉人姓名" />
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+ </el-form-item>
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+ <el-form-item label="联系电话" prop="phone">
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+ <el-input v-model="form.phone" placeholder="请输入联系电话" />
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+ </el-form-item>
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+
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+ <el-form-item label="投诉分类" prop="type">
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+ <el-select v-model="form.type" placeholder="请选择投诉分类" style="width: 100%">
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+ <el-option
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+ v-for="category in categoryList"
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+ :key="category.id"
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+ :label="category.categoryName"
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+ :value="category.id"
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+ />
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+ </el-select>
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+ </el-form-item>
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+
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+ <el-form-item label="投诉内容" prop="content">
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+ <el-input v-model="form.content" type="textarea" placeholder="请输入投诉内容" :rows="4" />
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+ </el-form-item>
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+ <!-- 图片上传 -->
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+ <el-form-item label="投诉凭证" prop="url">
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+ <image-upload
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+ v-model="form.url"
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+ :limit="0"
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+ :file-size="5"
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+ @change="handleImageChange"
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+ />
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+ <el-button type="primary" @click="submitForm">提交</el-button>
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+ </el-form-item>
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+ <el-form-item label="投诉状态" prop="status" v-if="form.id">
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+ <el-select v-model="form.status" placeholder="请选择投诉状态">
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+ <el-option label="待处理" value="0" />
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+ <el-option label="已处理" value="1" />
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+ </el-select>
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+ </el-form-item>
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+ <el-form-item label="处理备注" prop="remark" v-if="form.id">
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+ <el-input v-model="form.remark" type="textarea" placeholder="请输入处理备注" :rows="3" />
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+ </el-form-item>
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+ </el-form>
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+ <div slot="footer" class="dialog-footer">
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+ <el-button type="primary" @click="submitForm">确 定</el-button>
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+ <el-button @click="cancel">取 消</el-button>
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+ </div>
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+ </el-dialog>
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+
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+ <!-- 投诉详情对话框 -->
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+ <el-dialog title="投诉详情" :visible.sync="detailOpen" width="600px" append-to-body>
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+ <el-descriptions :column="2" border>
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+ <el-descriptions-item label="投诉单号">{{ detailData.complaintNo }}</el-descriptions-item>
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+ <el-descriptions-item label="投诉状态">
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+ <el-tag v-if="detailData.status === '0'" type="warning">待处理</el-tag>
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+ <el-tag v-else-if="detailData.status === '1'" type="success">已处理</el-tag>
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+ </el-descriptions-item>
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+ <el-descriptions-item label="投诉人">{{ detailData.complainantName }}</el-descriptions-item>
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+ <el-descriptions-item label="联系电话">{{ detailData.phone }}</el-descriptions-item>
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+ <el-descriptions-item label="投诉分类">{{ detailData.categoryName }}</el-descriptions-item>
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+ <el-descriptions-item label="投诉时间" :span="2">
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+ {{ parseTime(detailData.createTime, '{y}-{m}-{d} {h}:{i}:{s}') }}
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+ </el-descriptions-item>
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+ <el-descriptions-item label="投诉内容" :span="2">{{ detailData.content }}</el-descriptions-item>
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+ <el-descriptions-item label="处理备注" :span="2" v-if="detailData.remark">
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+ {{ detailData.remark }}
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+ </el-descriptions-item>
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+ </el-descriptions>
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+ <div slot="footer" class="dialog--footer">
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+ <el-button @click="detailOpen = false">关 闭</el-button>
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+ </div>
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+ </el-dialog>
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+ </div>
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+</template>
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+
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+<script>
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+import {
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+ getComplaintPage,
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+ getComplaintById,
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+ submitComplaint,
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+ updateComplaint,
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+ deleteComplaint,
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+ handleComplaint,
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+ getAllCategory
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+} from "@/api/complaint/complaint";
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+import {parseTime} from "../../../utils/common";
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+import ImageUpload from "@/components/ImageUpload/index.vue";
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+
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+export default {
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+ name: "Complaint",
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+ components: {ImageUpload},
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+ data() {
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+ return {
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+ categoryList: [],
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+ // 遮罩层
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+ loading: true,
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+ // 选中数组
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+ ids: [],
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+ // 非单个禁用
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+ single: true,
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+ // 非多个禁用
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+ multiple: true,
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+ // 显示搜索条件
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+ showSearch: true,
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+ // 总条数
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+ total: 0,
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+ // 投诉表格数据
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+ complaintList: [],
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+ // 弹出层标题
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+ title: "",
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+ // 是否显示弹出层
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+ open: false,
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+ // 是否显示详情弹出层
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+ detailOpen: false,
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+ // 详情数据
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+ detailData: {},
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+ // 日期范围
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+ dateRange: [],
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+ // 查询参数
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+ queryParams: {
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+ pageNum: 1,
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+ pageSize: 10,
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+ complaintNo: null,
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+ status: null,
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+ startTime: null,
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+ endTime: null
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+ },
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+ // 表单参数
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+ form: {},
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+ // 表单校验
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+ rules: {
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+ complainantName: [
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+ { required: true, message: "投诉人姓名不能为空", trigger: "blur" }
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+ ],
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+ phone: [
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+ { required: true, message: "联系电话不能为空", trigger: "blur" },
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+ { pattern: /^1[3|4|5|6|7|8|9][0-9]\d{8}$/, message: "请输入正确的手机号码", trigger: "blur" }
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+ ],
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+ type: [
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+ { required: true, message: "投诉分类不能为空", trigger: "change" }
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+ ],
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+ content: [
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+ { required: true, message: "投诉内容不能为空", trigger: "blur" }
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+ ]
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+ }
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+ };
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+ },
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+ created() {
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+ this.getCategoryList();
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+ this.getList();
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+ },
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+ methods: {
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+ handleImageChange(newImages) {
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+ this.form.url = newImages;
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+ },
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+ /** 获取投诉分类列表 */
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+ getCategoryList() {
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+ getAllCategory().then(response => {
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+ this.categoryList = response.data || [];
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+ }).catch(() => {
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+ this.$message.error('获取投诉分类失败');
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+ this.categoryList = [];
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+ });
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+ },
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+ parseTime,
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+ /** 查询投诉列表 */
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+ getList() {
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+ this.loading = true;
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+ if (this.dateRange != null && this.dateRange.length === 2) {
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+ this.queryParams.startTime = this.dateRange[0];
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+ this.queryParams.endTime = this.dateRange[1];
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+ } else {
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+ this.queryParams.startTime = null;
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+ this.queryParams.endTime = null;
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+ }
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+ getComplaintPage(this.queryParams).then(response => {
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+ this.complaintList = response.rows;
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+ this.total = response.total;
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+ this.loading = false;
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+ });
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+ },
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+ // 取消按钮
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+ cancel() {
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+ this.open = false;
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+ this.reset();
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+ },
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+ // 表单重置
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+ reset() {
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+ this.form = {
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+ id: null,
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+ complainantName: null,
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+ phone: null,
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+ content: null,
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+ status: "0",
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+ remark: null
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+ };
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+ this.resetForm("form");
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+ },
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+ /** 搜索按钮操作 */
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+ handleQuery() {
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+ this.queryParams.pageNum = 1;
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+ this.getList();
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+ },
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+ /** 重置按钮操作 */
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+ resetQuery() {
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+ this.dateRange = [];
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+ this.resetForm("queryForm");
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+ this.handleQuery();
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+ },
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+ // 多选框选中数据
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+ handleSelectionChange(selection) {
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+ this.ids = selection.map(item => item.id)
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+ this.single = selection.length!==1
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+ this.multiple = !selection.length
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+ },
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+ /** 新增按钮操作 */
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+ handleAdd() {
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+ this.reset();
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+ this.open = true;
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+ this.title = "添加投诉";
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+ },
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+ /** 修改按钮操作 */
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+ handleUpdate(row) {
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+ this.reset();
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+ const id = row.id || this.ids
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+ getComplaintById(id).then(response => {
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+ this.form = response.data;
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+ this.open = true;
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+ this.title = "修改投诉";
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+ });
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+ },
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+ /** 查看详情 */
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+ handleDetail(row) {
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+ getComplaintById(row.id).then(response => {
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+ this.detailData = response.data;
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+ this.detailOpen = true;
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+ });
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+ },
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+ /** 处理投诉 */
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+ handleProcess(row) {
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+ this.$confirm('是否确认将投诉单号为"' + row.complaintNo + '"的投诉标记为已处理?').then(() => {
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|
+ handleComplaint(row.id).then(() => {
|
|
|
+ this.$message.success('处理成功');
|
|
|
+ this.getList();
|
|
|
+ }).catch(() => {
|
|
|
+ this.$message.error('处理失败');
|
|
|
+ });
|
|
|
+ });
|
|
|
+ },
|
|
|
+ /** 删除投诉 */
|
|
|
+ handleDelete(row) {
|
|
|
+ const ids = row ? [row.id] : this.ids;
|
|
|
+ this.$confirm('确认删除选中的投诉吗?').then(() => {
|
|
|
+ deleteComplaint(ids).then(() => {
|
|
|
+ this.$message.success('删除成功');
|
|
|
+ this.getList();
|
|
|
+ }).catch(() => {
|
|
|
+ this.$message.error('删除失败');
|
|
|
+ });
|
|
|
+ });
|
|
|
+ },
|
|
|
+ /** 提交表单 */
|
|
|
+ submitForm() {
|
|
|
+ this.$refs['form'].validate((valid) => {
|
|
|
+ if (valid) {
|
|
|
+ if (this.form.id) {
|
|
|
+ updateComplaint(this.form.id, this.form).then(() => {
|
|
|
+ this.$message.success('修改成功');
|
|
|
+ this.getList();
|
|
|
+ this.cancel();
|
|
|
+ }).catch(() => {
|
|
|
+ this.$message.error('修改失败');
|
|
|
+ });
|
|
|
+ } else {
|
|
|
+ submitComplaint(this.form).then(() => {
|
|
|
+ this.$message.success('添加成功');
|
|
|
+ this.getList();
|
|
|
+ this.cancel();
|
|
|
+ }).catch(() => {
|
|
|
+ this.$message.error('添加失败');
|
|
|
+ });
|
|
|
+ }
|
|
|
+ } else {
|
|
|
+ return false;
|
|
|
+ }
|
|
|
+ });
|
|
|
+ }
|
|
|
+ }
|
|
|
+};
|
|
|
+</script>
|
|
|
+
|
|
|
+<style scoped>
|
|
|
+.app-container {
|
|
|
+ padding: 20px;
|
|
|
+}
|
|
|
+.mb8 {
|
|
|
+ margin-bottom: 8px;
|
|
|
+}
|
|
|
+.fixed-width {
|
|
|
+ width: 120px;
|
|
|
+}
|
|
|
+</style>
|