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@@ -19,6 +19,21 @@
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@keyup.enter.native="handleQuery"
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/>
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</el-form-item>
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+ <el-form-item label="投诉状态" prop="recordStatus">
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+ <el-select
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+ v-model="queryParams.recordStatus"
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+ placeholder="请选择投诉状态"
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+ clearable
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+ size="small" style="width: 140px"
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+ >
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+ <el-option
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+ v-for="dict in statusOptions"
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+ :key="dict.dictValue"
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+ :label="dict.dictLabel"
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+ :value="dict.dictValue"
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+ />
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+ </el-select>
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+ </el-form-item>
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<el-form-item label="创建时间" prop="dateRange">
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<el-date-picker
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v-model="dateRange"
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@@ -93,6 +108,11 @@
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<el-table-column label="所属小节" align="center" prop="title" />
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<el-table-column label="创建时间" align="center" prop="createTime" width="160px" />
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<el-table-column label="看课状态" align="center" prop="status" />
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+ <el-table-column label="投诉状态" align="center" prop="recordStatus">
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+ <template slot-scope="scope">
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+ {{ statusFormat(scope.row.recordStatus) }}
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+ </template>
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+ </el-table-column>
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<el-table-column label="操作" align="center" class-name="small-padding fixed-width">
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<template slot-scope="scope">
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<!-- <el-button-->
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@@ -130,6 +150,14 @@
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@click="handleAddBlack(scope.row)"
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v-if="scope.row.status !== '已拉黑' "
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>拉黑</el-button>
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+ <!-- 新增修改状态按钮 -->
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+ <el-button
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+ size="mini"
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+ type="text"
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+ icon="el-icon-edit"
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+ @click="handleUpdateStatus(scope.row)"
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+ v-hasPermi="['course:userCourseComplaintRecord:edit']"
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+ >修改状态</el-button>
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</template>
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</el-table-column>
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</el-table>
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@@ -191,6 +219,7 @@
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<el-table border :data="formQwList">
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<el-table-column label="员工账号" align="center" prop="userId" />
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<el-table-column label="员工名称" align="center" prop="qwUserName" />
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+ <el-table-column label="销售公司" align="center" prop="company" />
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<el-table-column label="销售账号" align="center" prop="userName" />
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<el-table-column label="销售昵称" align="center" prop="nickName" />
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<el-table-column label="客户名称" align="center" prop="name" />
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@@ -210,6 +239,38 @@
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<el-table-column label="描述信息" align="center" prop="description" />
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</el-table>
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</el-dialog>
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+
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+ <el-dialog :title="title" :visible.sync="openUpdateStatus" width="500px" append-to-body>
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+ <el-form ref="updateStatusForm" :model="updateStatusForm" :rules="updateStatusRules" label-width="100px">
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+ <el-form-item label="投诉状态" prop="recordStatus">
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+ <el-select
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+ v-model="updateStatusForm.recordStatus"
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+ placeholder="请选择投诉状态"
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+ @change="handleStatusChange"
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+ >
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+ <el-option
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+ v-for="dict in statusOptions"
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+ :key="dict.dictValue"
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+ :label="dict.dictLabel"
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+ :value="dict.dictValue"
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+ />
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+ </el-select>
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+ </el-form-item>
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+ <!-- 处理结果字段，仅在状态为"已处理"时显示 -->
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+ <el-form-item label="处理结果" prop="handleResult" v-if="isHandleResultVisible">
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+ <el-input
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+ v-model="updateStatusForm.handleResult"
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+ type="textarea"
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+ :rows="4"
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+ placeholder="请输入处理结果"
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+ />
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+ </el-form-item>
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+ </el-form>
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+ <div slot="footer" class="dialog-footer">
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+ <el-button @click="cancelUpdateStatus">取 消</el-button>
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+ <el-button type="primary" @click="submitUpdateStatus">确 定</el-button>
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+ </div>
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+ </el-dialog>
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</div>
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</template>
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@@ -219,7 +280,8 @@ import {
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delUserCourseComplaintRecord,
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exportUserCourseComplaintRecord,
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getUserCourseComplaintRecord,
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- getUserCourseComplaintRecordByUserId
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+ getUserCourseComplaintRecordByUserId,
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+ updateUserCourseComplaintRecord
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} from '@/api/course/userCourseComplaintRecord'
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import { addBlack } from "@/api/course/courseWatchComment";
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export default {
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@@ -247,10 +309,22 @@ export default {
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// 是否显示弹出层
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open: false,
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openQw: false,
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+ // 修改状态对话框
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+ openUpdateStatus: false,
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// 图片列表
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imageList: [],
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// 日期范围
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dateRange: [],
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+ // 状态选项（字典）
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+ statusOptions: [],
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+ // 更新状态表单
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+ updateStatusForm: {
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+ recordId: null,
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+ recordStatus: null,
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+ handleResult: null
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+ },
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+ // 是否显示处理结果字段
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+ isHandleResultVisible: false,
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// 查询参数
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queryParams: {
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pageNum: 1,
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@@ -260,6 +334,7 @@ export default {
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complaintTypeName: null,
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startCreateTime: null,
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endCreateTime: null,
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+ recordStatus: null,
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// complaintTypeId: null,
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// complaintContent: null,
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// courseId: null,
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@@ -270,10 +345,19 @@ export default {
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formQwList:[],
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// 表单校验
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rules: {
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+ },
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+ // 更新状态表单校验规则
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+ updateStatusRules: {
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+ recordStatus: [
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+ { required: true, message: "投诉状态不能为空", trigger: "change" }
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+ ]
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}
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};
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},
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created() {
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+ this.getDicts("sys_complaint_status").then(response => {
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+ this.statusOptions = response.data;
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+ });
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this.getList();
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},
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methods: {
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@@ -330,6 +414,7 @@ export default {
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this.dateRange = [];
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this.queryParams.startCreateTime = null;
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this.queryParams.endCreateTime = null;
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+ this.queryParams.status = null;
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this.handleQuery();
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},
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// 多选框选中数据
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@@ -448,6 +533,94 @@ export default {
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// 用户取消操作
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});
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},
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+ /** 修改状态按钮操作 */
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+ handleUpdateStatus(row) {
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+ this.resetUpdateStatusForm();
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+ this.updateStatusForm.recordId = row.recordId;
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+
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+ // 确保传递给下拉框的值与字典选项匹配，这将确保显示正确的中文标签
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+ // 将值转换为与字典选项匹配的类型
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+ this.updateStatusForm.recordStatus = String(row.recordStatus);
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+ this.updateStatusForm.handleResult = row.handleResult || null;
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+
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+ // 根据当前状态判断是否显示处理结果字段
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+ this.isHandleResultVisible = this.getDictLabelByValue(this.updateStatusForm.recordStatus) === '已处理';
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+
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+ this.openUpdateStatus = true;
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+ this.title = "修改投诉状态";
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+ },
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+
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+ /** 处理状态改变事件 */
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+ handleStatusChange(value) {
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+ // 如果选择"已处理"状态，则显示处理结果字段，否则隐藏
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+ this.isHandleResultVisible = this.getDictLabelByValue(String(value)) === '已处理';
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+ },
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+
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+ /** 获取字典标签 */
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+ getDictLabelByValue(value) {
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+ const dict = this.statusOptions.find(item => item.dictValue === value);
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+ return dict ? dict.dictLabel : '';
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+ },
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+ /** 投诉状态格式化 */
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+ statusFormat(status) {
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+ switch (status) {
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+ case 0:
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+ return '待处理';
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+ case 1:
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+ return '已分配';
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+ case 2:
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+ return '已处理';
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+ default:
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+ return status;
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+ }
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+ },
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+
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+ /** 提交修改状态 */
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+ submitUpdateStatus() {
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+ this.$refs["updateStatusForm"].validate(valid => {
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+ if (valid) {
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+ // 验证是否选择了"已处理"状态但未填写处理结果
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+ if (this.isHandleResultVisible && !this.updateStatusForm.handleResult) {
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+ this.msgError("请选择已处理状态时，请填写处理结果");
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+ return;
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+ }
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+
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+ // 确保传递给后端的值是正确的类型
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+ const submitData = {
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+ ...this.updateStatusForm,
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+ recordStatus: Number(this.updateStatusForm.recordStatus) // 确保传递数字类型给后端
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+ };
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+
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+ // 调用API更新状态
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+ updateUserCourseComplaintRecord(submitData).then(response => {
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+ this.msgSuccess("状态修改成功");
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+ this.openUpdateStatus = false;
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+ this.getList(); // 重新加载列表
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+ }).catch(error => {
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+ this.msgError("状态修改失败");
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+ });
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+ }
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+ });
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+ },
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+
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+ /** 取消修改状态 */
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+ cancelUpdateStatus() {
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+ this.openUpdateStatus = false;
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+ this.resetUpdateStatusForm();
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+ },
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+
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+ /** 重置修改状态表单 */
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+ resetUpdateStatusForm() {
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+ this.updateStatusForm = {
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+ recordId: null,
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+ recordStatus: null,
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+ handleResult: null
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+ };
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+ this.isHandleResultVisible = false;
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+ if (this.$refs.updateStatusForm) {
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+ this.$refs.updateStatusForm.resetFields();
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+ }
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+ },
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}
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};
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</script>
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