ylrz_his_scrm_storeUI/src/views/store/complaint/index.vue

<template>
  <div class="app-container">
    <el-form :model="queryParams" ref="queryForm" :inline="true" v-show="showSearch" label-width="68px">
      <el-form-item label="用户" prop="userId">
        <el-input
          v-model="queryParams.userId"
          placeholder="请输入用户id"
          clearable
          size="small"
          @keyup.enter.native="handleQuery"
        />
      </el-form-item>
      <el-form-item label="联系方式" prop="phone">
        <el-input
          v-model="queryParams.phone"
          placeholder="请输入联系方式"
          clearable
          size="small"
          @keyup.enter.native="handleQuery"
        />
      </el-form-item>
      <el-form-item label="处理状态" prop="isHandleStore">
        <el-select
          v-model="queryParams.isHandleStore"
          placeholder="请选择处理状态"
          clearable
          size="small"
        >
          <el-option label="未处理" value="0"></el-option>
          <el-option label="已处理" value="1"></el-option>
        </el-select>
      </el-form-item>
      <el-form-item label="投诉时间" prop="complaintTime">
        <el-date-picker v-model="complaintTime" size="small" style="width: 220px" value-format="yyyy-MM-dd" type="daterange" range-separator="-" start-placeholder="开始日期" end-placeholder="结束日期" @change="changeTime"></el-date-picker>
      </el-form-item>
      <el-form-item>
        <el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
        <el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
      </el-form-item>
    </el-form>

    <el-row :gutter="10" class="mb8">
      <el-col :span="1.5">
        <el-button
          type="warning"
          plain
          icon="el-icon-download"
          size="mini"
          :loading="exportLoading"
          @click="handleExport"
        >导出</el-button>
      </el-col>
      <right-toolbar :showSearch.sync="showSearch" @queryTable="getList"></right-toolbar>
    </el-row>

    <el-table border v-loading="loading" :data="complaintList" @selection-change="handleSelectionChange">
      <el-table-column type="selection" width="55" align="center" />
      <el-table-column label="id" align="center" prop="id" />
      <el-table-column label="用户" align="center" prop="nickName" />
      <el-table-column label="投诉方式" align="center" prop="complaintType" >
        <template slot-scope="scope">
          <template v-for="item in complaintTypeOptions">
            <el-tag v-if="item.dictValue === scope.row.complaintType" :key="item.dictValue">
              {{ item.dictLabel }}
            </el-tag>
          </template>
        </template>
      </el-table-column>
      <el-table-column label="投诉类型" align="center" prop="type" >
        <template slot-scope="scope">
            <dict-tag :options="typeOptions" :value="scope.row.type"/>
        </template>
      </el-table-column>
      <el-table-column label="投诉时间" align="center" prop="createTime" />
      <el-table-column 
        label="店铺是否处理"
        align="center"
        prop="isHandlePlatform"
        :render-header="renderHandleHeader"
      >
        <template slot-scope="scope">
          <el-tag
            :type="(scope.row.isHandleStore == 1)? 'success' : 'warning'"
            disable-transitions
          >
            {{ formatHandleStatus(scope.row.isHandle) }}
          </el-tag>
        </template>
      </el-table-column>
      <el-table-column label="备注" align="center" prop="remarks" />
      <el-table-column label="操作" align="center" class-name="small-padding fixed-width">
        <template slot-scope="scope">
          <el-button
            size="mini"
            type="text"
            icon="el-icon-edit"
            @click="handleUpdate(scope.row)"
          >投诉详情</el-button>
        </template>
      </el-table-column>
    </el-table>

    <pagination
      v-show="total>0"
      :total="total"
      :page.sync="queryParams.pageNum"
      :limit.sync="queryParams.pageSize"
      @pagination="getList"
    />

    <!-- 修改用户投诉对话框 -->
    <el-dialog :title="title" :visible.sync="open" width="900px" append-to-body>
      <!-- 修改tab-click事件处理器名称 -->
      <el-tabs v-model="activeTab" type="card" @tab-click="handleClick">
        <!-- 投诉详情标签页 -->
        <el-tab-pane label="投诉详情" name="complaint">
          <el-form ref="form" :model="form" :rules="rules" label-width="80px">
            <el-form-item label="投诉内容" prop="name">
              <el-input v-model="form.name" :disabled="true" />
            </el-form-item>
            <el-form-item label="详细内容" v-if="form.content && form.content!=''">
              <el-input type="textarea" v-model="form.content" :disabled="true"/>
            </el-form-item>
            <el-form-item label="联系方式" prop="phone" v-if="form.phone && form.phone!=''">
              <el-input v-model="form.phone" :disabled="true"/>
            </el-form-item>
            <el-form-item label="图片" v-if="form.images && form.images!=''">
              <div v-for="(url, index) in imageUrls(form.images)" :key="index" class="image-container">
                <el-image :src="url" :preview-src-list="[url]" style="width: 100px; height: 100px;"></el-image>
              </div>
            </el-form-item>
            <!-- <el-form-item label="交易截图" v-if="form.tradeImage && form.tradeImage!=''">
              <div v-for="(url, index) in imageUrls(form.tradeImage)" :key="index" class="image-container">
                <el-image :src="url" :preview-src-list="[url]" style="width: 100px; height: 100px;"></el-image>
              </div>
            </el-form-item> -->
            <el-form-item label="用户" prop="nickName">
              <el-input v-model="form.nickName" :disabled="true"/>
            </el-form-item>
            <el-form-item label="是否处理" prop="isHandleStore">
              <el-select v-model="form.isHandleStore" placeholder="请选择处理状态" :disabled="true">
                <el-option label="未处理" :value="0"></el-option>
                <el-option label="已处理" :value="1"></el-option>
              </el-select>
            </el-form-item>
            <el-form-item label="备注" prop="remarks" >
              <el-input type="textarea" v-model="form.remarks" :maxlength="250" :disabled="true"/>
            </el-form-item>
          </el-form>
        </el-tab-pane>

        <!-- 回复详情标签页 -->
        <el-tab-pane label="回复详情" name="replies">
          <div class="reply-section">
            <!-- 添加回复表单 -->
            <el-card class="add-reply-card" shadow="never">
              <div slot="header">
                <span>添加回复</span>
              </div>
              <el-form :model="replyForm" ref="replyForm" label-width="80px">
                <el-form-item label="回复内容" prop="content" :rules="[{ required: true, message: '请输入回复内容', trigger: 'blur' }]">
                  <el-input
                    type="textarea"
                    v-model="replyForm.content"
                    placeholder="请输入回复内容"
                    :rows="3"
                    maxlength="500"
                    show-word-limit
                  />
                </el-form-item>
                
                <!-- 添加图片上传功能 -->
                <el-form-item label="上传图片" prop="images">
                  <!-- <div class="image-upload-container">
                     <el-upload
                      ref="imageUpload"
                      :action="uploadUrl"
                      :show-file-list="false"
                      :file-list="replyImageList"
                      :on-success="handleSuccess"
                      :before-upload="beforeUpload"
                      :limit="4"
                      list-type="picture-card"
                      accept="image/*"
                    >
                      <i class="el-icon-plus"></i>
                      <div slot="tip" class="el-upload__tip">
                        最多上传4张图片，单张图片不超过2MB
                      </div>
                    </el-upload>
                  </div> -->
                  <ImageUpload v-model="replyForm.images" type="image" :num="4" :width="150" :height="150"/>  

                </el-form-item>

                <el-form-item>
                  <el-button type="primary" size="small" @click="submitReply" :loading="replyLoading">
                    <i class="el-icon-s-promotion"></i> 发送回复
                  </el-button>
                </el-form-item>
              </el-form>
            </el-card>

            <!-- 回复列表 -->
            <el-card class="reply-list-card" shadow="never">
              <div slot="header">
                <span>回复记录 ({{ replyTotal }}条)</span>
              </div>
              
              <div v-loading="replyLoading" class="reply-list">
                <div v-if="replyList.length === 0" class="empty-replies">
                  <el-empty description="暂无回复记录" :image-size="100"></el-empty>
                </div>
                
                <div v-else>
                  <div v-for="reply in replyList" :key="reply.id" class="reply-item">
                    <div class="reply-header">
                      <div class="reply-user">
                        <el-avatar :size="32" :src="reply.avatar || '/default-avatar.png'">
                          {{ reply.userName ? reply.userName.charAt(0) : 'U' }}
                        </el-avatar>
                        <!-- <span class="user-name">{{ reply.userName || '系统管理员' }}</span> -->
                        <el-tag size="mini" :type="reply.sendType != 1 ? 'success' : 'info'">
                          {{ reply.sendType === 1 ? '用户' : reply.sendType === 2 ? '系统平台':'店铺平台' }}
                        </el-tag>
                      </div>
                      <div class="reply-time">
                        {{ reply.createTime }}
                      </div>
                    </div>
                    <div class="reply-content">
                      {{ reply.content }}
                    </div>
                    
                    <!-- 显示回复中的图片 -->
                    <div class="reply-images" v-if="reply.images && reply.images !== ''">
                      <div v-for="(url, index) in imageUrls(reply.images)" :key="index" class="reply-image-container">
                        <el-image 
                          :src="url" 
                          :preview-src-list="imageUrls(reply.images)" 
                          style="width: 80px; height: 80px;"
                          fit="cover"
                        ></el-image>
                      </div>
                    </div>

                    <div class="reply-actions" v-if="reply.userType === 'admin'">
                      <el-button type="text" size="mini" @click="editReply(reply)">
                        <i class="el-icon-edit"></i> 编辑
                      </el-button>
                      <el-button type="text" size="mini" @click="deleteReply(reply)" style="color: #f56c6c;">
                        <i class="el-icon-delete"></i> 删除
                      </el-button>
                    </div>
                  </div>
                </div>
              </div>

              <!-- 回复分页 -->
              <div class="reply-pagination" v-if="replyTotal > 0">
                <el-pagination
                  @size-change="handleReplySizeChange"
                  @current-change="handleReplyCurrentChange"
                  :current-page="replyQueryParams.pageNum"
                  :page-sizes="[5, 10, 20]"
                  :page-size="replyQueryParams.pageSize"
                  layout="total, sizes, prev, pager, next, jumper"
                  :total="replyTotal"
                  small
                />
              </div>
            </el-card>
          </div>
        </el-tab-pane>
      </el-tabs>

      <div slot="footer" class="dialog-footer">
        <el-button type="primary" @click="submitForm" v-if="activeTab === 'complaint' && form.id==null">确 定</el-button>
        <el-button @click="cancel">取 消</el-button>
      </div>
    </el-dialog>


    <!-- 编辑回复对话框 -->
    <el-dialog title="编辑回复" :visible.sync="editReplyVisible" width="500px" append-to-body>
      <el-form :model="editReplyForm" ref="editReplyForm" label-width="80px">
        <el-form-item label="回复内容" prop="content" :rules="[{ required: true, message: '请输入回复内容', trigger: 'blur' }]">
          <el-input
            type="textarea"
            v-model="editReplyForm.content"
            placeholder="请输入回复内容"
            :rows="4"
            maxlength="500"
            show-word-limit
          />
        </el-form-item>
      </el-form>
      <div slot="footer" class="dialog-footer">
        <el-button type="primary" @click="updateReply" :loading="replyLoading">确 定</el-button>
        <el-button @click="editReplyVisible = false">取 消</el-button>
      </div>
    </el-dialog>
  </div>
</template>

<script>
import { listComplaint, getComplaint, delComplaint, addComplaint, updateComplaint, exportComplaint,listMsg,addMsg } from "@/api/store/complaint";
import ImageUpload from '@/components/ImageUpload/index';
export default {
  name: "Complaint",
  components: {
     ImageUpload
  },
  data() {
    return {
      replyImageList: [],
      uploadUrl:process.env.VUE_APP_BASE_API+"/common/uploadOSS",
      complaintId:null,
      activeName:"0",
      typeOptions:[
        {
          dictValue:'0',
          dictLabel:'默认'
        },
        {
          dictValue:'1',
          dictLabel:'店铺'
        },
        {
          dictValue:'2',
          dictLabel:'商品'
        },
      ],
      complaintTypeOptions:[
        {
          dictValue:1,
          dictLabel:'咨询'
        },
        {
          dictValue:2,
          dictLabel:'投诉/举报'
        },
      ],
      complaintTime:null,
      // 遮罩层
      loading: true,
      // 导出遮罩层
      exportLoading: false,
      // 选中数组
      ids: [],
      // 非单个禁用
      single: true,
      // 非多个禁用
      multiple: true,
      // 显示搜索条件
      showSearch: true,
      // 总条数
      total: 0,
      // 用户投诉表格数据
      complaintList: [],
      // 弹出层标题
      title: "",
      // 是否显示弹出层
      open: false,
      // 当前激活的标签页
      activeTab: 'complaint',
      // 查询参数
      queryParams: {
        pageNum: 1,
        pageSize: 10,
        userId: null,
        userName: null,
        templateId: null,
        content: null,
        phone: null,
        urls: null,
        account: null,
        isHandle: null
      },
      // 表单参数
      form: {},
      // 表单校验
      rules: {
        userId: [
          { required: true, message: "用户id不能为空", trigger: "blur" }
        ],
        templateId: [
          { required: true, message: "投诉模板id不能为空", trigger: "blur" }
        ],
      },
      // 回复相关数据
      replyList: [],
      replyTotal: 0,
      replyLoading: false,
      replyQueryParams: {
        pageNum: 1,
        pageSize: 10,
        complaintId: null
      },
      replyForm: {
        content: '',
        complaintId: null
      },
      // 编辑回复
      editReplyVisible: false,
      editReplyForm: {
        id: null,
        content: ''
      }
    };
  },
  created() {
    this.getList();
  },
  methods: {
    handleClick(tab) {
      if (tab.name === 'replies') {
        this.getReplyList();
      }
    },
    renderHandleHeader(h, { column }) {
      if (column.label === '是否处理') {
        return h('div', [
          '是否处理',
          h('el-tooltip', {
            props: {
              content: '仅需要处理投诉/举报类',
              placement: 'top'
            }
          }, [
            h('i', {
              class: 'el-icon-question',
              style: 'margin-left: 5px; cursor: pointer; color: #909399;'
            })
          ])
        ]);
      } else if (column.label === '店铺是否处理') {
        return h('div', [
          '店铺是否处理',
          h('el-tooltip', {
            props: {
              content: '仅需要处理咨询类',
              placement: 'top'
            }
          }, [
            h('i', {
              class: 'el-icon-question',
              style: 'margin-left: 5px; cursor: pointer; color: #909399;'
            })
          ])
        ]);
      }
      return column.label;
    },
    imageUrls(urls) {
      return String(urls).split(",");
    },
    formatHandleStatus(status) {
      return status == 1 ? '已处理' : '未处理';
    },
    /** 查询用户投诉列表 */
    getList() {
      this.loading = true;
      listComplaint(this.queryParams).then(response => {
        this.complaintList = response.rows;
        this.total = response.total;
        this.loading = false;
      });
    },
    // 取消按钮
    cancel() {
      this.open = false;
      this.reset();
      this.resetReplyData();
    },
    // 表单重置
    reset() {
      this.form = {
        id: null,
        userId: null,
        templateId: null,
        content: null,
        phone: null,
        urls: null,
        account: null,
        createTime: null,
        isHandle: 0,
        remarks:null
      };
      this.resetForm("form");
    },
    // 重置回复数据
    resetReplyData() {
      this.activeTab = 'complaint';
      this.replyList = [];
      this.replyTotal = 0;
      this.replyQueryParams = {
        pageNum: 1,
        pageSize: 10,
        complaintId: null
      };
      this.replyForm = {
        content: '',
        complaintId: null,
        images: '' // 重置图片字段
      };
      this.replyImageList = [];
      this.editReplyImageList = [];
    },
    /** 搜索按钮操作 */
    handleQuery() {
      this.queryParams.pageNum = 1;
      this.getList();
    },
    /** 重置按钮操作 */
    resetQuery() {
      this.complaintTime = null;
      this.queryParams.complaintsTime=null;
      this.queryParams.complainteTime=null;
      this.resetForm("queryForm");
      this.handleQuery();
    },
    // 多选框选中数据
    handleSelectionChange(selection) {
      this.ids = selection.map(item => item.id)
      this.single = selection.length !== 1
      this.multiple = !selection.length
    },
    /** 新增按钮操作 */
    handleAdd() {
      this.reset();
      this.open = true;
      this.title = "添加用户投诉";
    },
    /** 修改按钮操作 */
    handleUpdate(row) {
      this.reset();
      this.resetReplyData();
      // const id = row.id || this.ids
      const complaintId = row.id || this.complaintId
      this.complaintId = complaintId;
      getComplaint(complaintId).then(response => {
        this.form = response.data;
        this.replyForm.complaintId = complaintId;
        this.replyQueryParams.complaintId = complaintId;
        this.open = true;
        this.title = "投诉详情";
        // 加载回复列表
        this.getReplyList();
      });
    },
    /** 提交按钮 */
    submitForm() {
      this.$refs["form"].validate(valid => {
        if (valid) {
          if (this.form.id != null) {
            updateComplaint(this.form).then(response => {
              this.msgSuccess("修改成功");
              this.open = false;
              this.getList();
            });
          } else {
            addComplaint(this.form).then(response => {
              this.msgSuccess("新增成功");
              this.open = false;
              this.getList();
            });
          }
        }
      });
    },
    /** 删除按钮操作 */
    handleDelete(row) {
      const ids = row.id || this.ids;
      this.$confirm('是否确认删除用户投诉编号为"' + ids + '"的数据项?', "警告", {
          confirmButtonText: "确定",
          cancelButtonText: "取消",
          type: "warning"
        }).then(function() {
          return delComplaint(ids);
        }).then(() => {
          this.getList();
          this.msgSuccess("删除成功");
        }).catch(() => {});
    },
    /** 导出按钮操作 */
    handleExport() {
      const queryParams = this.queryParams;
      this.$confirm('是否确认导出所有用户投诉数据项?', "警告", {
          confirmButtonText: "确定",
          cancelButtonText: "取消",
          type: "warning"
        }).then(() => {
          this.exportLoading = true;
          return exportComplaint(queryParams);
        }).then(response => {
          this.download(response.msg);
          this.exportLoading = false;
        }).catch(() => {});
    },
    changeTime(){
      if(this.complaintTime!=null){
        this.queryParams.complaintsTime=this.complaintTime[0];
        this.queryParams.complainteTime=this.complaintTime[1];
      }else{
        this.queryParams.complaintsTime=null;
        this.queryParams.complainteTime=null;
      }
    },
    // 获取回复列表
    getReplyList() {
      this.replyLoading = true;
      // 模拟API调用 - 你需要替换为实际的API
      setTimeout(() => {
        // 模拟数据
        listMsg(this.replyQueryParams).then(response => {
              this.replyList = response.rows;
              this.replyTotal = response.total;
              this.replyLoading = false;
            });
      }, 500);
    },
    // 提交回复
    submitReply() {
      this.$refs.replyForm.validate(valid => {
        if (valid) {
          this.replyLoading = true;
          // const imageUrls = this.replyImageList.map(file => file.url || file.response?.url).filter(url => url);
          // this.replyForm.images = imageUrls.join(',');
          // 模拟API调用
          setTimeout(() => {
            const newReply = {
              content: this.replyForm.content,
              complaintId:this.replyForm.complaintId,
              images: this.replyForm.images, // 包含图片数据
              sendType: 2
            };
            addMsg(newReply).then(response => {
              this.replyLoading = false;
              this.$message.success('回复发送成功');
              this.replyForm.content = '';
              this.replyForm.images = ''; // 重置图片字段
              this.replyImageList = []; // 重置图片列表
              this.getReplyList()
            });
            
          }, 500);
        }
      });
    },
    // 编辑回复
    editReply(reply) {
      this.editReplyForm = {
        id: reply.id,
        content: reply.content,
        images: reply.images || '' // 包含图片数据
      };
      this.editReplyImageList = reply.images ? 
        reply.images.split(',').map((url, index) => ({
          uid: index,
          name: `image-${index}`,
          url: url
        })) : [];
      this.editReplyVisible = true;
    },
    
    // 更新回复
    updateReply() {
      this.$refs.editReplyForm.validate(valid => {
        if (valid) {
          this.replyLoading = true;
          // const imageUrls = this.editReplyImageList.map(file => file.url || file.response?.url).filter(url => url);
          // this.editReplyForm.images = imageUrls.join(',');
          
          // 模拟API调用
          setTimeout(() => {
            const index = this.replyList.findIndex(item => item.id === this.editReplyForm.id);
            if (index !== -1) {
              this.replyList[index].content = this.editReplyForm.content;
              this.replyList[index].images = this.editReplyForm.images; // 更新图片
            }
            this.editReplyVisible = false;
            this.replyLoading = false;
            this.$message.success('回复更新成功');
          }, 500);
        }
      });
    },
    // 删除回复
    deleteReply(reply) {
      this.$confirm('确定要删除这条回复吗？', '提示', {
        confirmButtonText: '确定',
        cancelButtonText: '取消',
        type: 'warning'
      }).then(() => {
        const index = this.replyList.findIndex(item => item.id === reply.id);
        if (index !== -1) {
          this.replyList.splice(index, 1);
          this.replyTotal--;
          this.$message.success('删除成功');
        }
      });
    },
    // 回复分页大小改变
    handleReplySizeChange(val) {
      this.replyQueryParams.pageSize = val;
      this.getReplyList();
    },
    // 回复当前页改变
    handleReplyCurrentChange(val) {
      this.replyQueryParams.pageNum = val;
      this.getReplyList();
    },
    handleSuccess(res, file) {
        if(res.code==200){
          this.form.licenseImages=res.url;
          this.$forceUpdate()
        }
        else{
          this.msgError(res.msg);
        }
    },
    
    beforeUpload(file) {
      const isLt1M = file.size / 1024 / 1024 < 1;
      if (!isLt1M) {
        this.$message.error('上传图片大小不能超过 1MB!');
      }
      return   isLt1M;
    },
  }
};
</script>

<style scoped>
.reply-section {
  margin-top: 10px;
}

.add-reply-card {
  margin-bottom: 20px;
}

.reply-list-card {
  min-height: 400px;
}

.reply-list {
  min-height: 300px;
}

.empty-replies {
  display: flex;
  justify-content: center;
  align-items: center;
  height: 200px;
}

.reply-item {
  border-bottom: 1px solid #f0f0f0;
  padding: 15px 0;
}

.reply-item:last-child {
  border-bottom: none;
}

.reply-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}

.reply-user {
  display: flex;
  align-items: center;
  gap: 8px;
}

.user-name {
  font-weight: 500;
  color: #303133;
}

.reply-time {
  color: #909399;
  font-size: 12px;
}

.reply-content {
  background-color: #f8f9fa;
  padding: 12px;
  border-radius: 6px;
  margin-bottom: 8px;
  line-height: 1.5;
  color: #606266;
}

.reply-actions {
  text-align: right;
}

.reply-pagination {
  margin-top: 20px;
  text-align: center;
}

.image-container {
  display: inline-block;
  margin-right: 10px;
  margin-bottom: 10px;
}
</style>