挂断原因记录

src/main/java/com/telerobot/fs/outbound/batchcall/CallTask.java

@@ -391,33 +391,37 @@ public class CallTask implements Runnable {
 					//   network_busy   - 网络忙（网络拥塞）
 					//   line_error     - 线路故障（SIP线路异常：404/503/480/408）
 					//   unknown        - 未知原因
-					String reason = "";
-
-					// 第一优先级：ASR空号识别结果（通过识别运营商提示音判断）
-					// emptyNumberDetectionCode 对应 cc_call_phone.callstatus 的状态码定义
-					if (emptyNumberDetectionCode == 33) reason = "empty_number";       // 空号
-					else if (emptyNumberDetectionCode == 31) reason = "busy";          // 忙线
-					else if (emptyNumberDetectionCode == 34) reason = "no_answer";     // 未接听
-					else if (emptyNumberDetectionCode == 35) reason = "suspended";     // 停机
-					else if (emptyNumberDetectionCode == 32) reason = "off";           // 关机
-					else if (emptyNumberDetectionCode == 37) reason = "assistant";     // 语音助手
-					else if (emptyNumberDetectionCode == 38) reason = "unavailable";   // 无法接通
-					else if (emptyNumberDetectionCode == 39) reason = "call_restriction"; // 呼入限制
-					else if (emptyNumberDetectionCode == 36) reason = "network_busy";  // 网络忙
-
-					// 第二优先级：ASR未命中时，根据FreeSWITCH返回的SIP状态码推断
-					// hangupCause 格式示例："USER_BUSY:sip:486"、"DESTINATION_OUT_OF_ORDER:null"
-					if (reason.isEmpty()) {
-						if (hangupCause.contains("USER_BUSY") || hangupCause.contains("486")) reason = "busy";                    // SIP 486 用户忙
-						else if (hangupCause.contains("NO_ANSWER") || hangupCause.contains("NO_USER_RESPONSE")) reason = "no_answer";  // 无应答
-						else if (hangupCause.contains("UNALLOCATED_NUMBER") || hangupCause.contains("DOES_NOT_EXIST_ANYWHERE") || hangupCause.contains("604")) reason = "empty_number"; // SIP 604 号码不存在
-						else if (hangupCause.contains("SUBSCRIBER_ABSENT")) reason = "suspended";                                // 用户不在服务区/停机
-						else if (hangupCause.contains("CALL_REJECTED") || hangupCause.contains("603")) reason = "no_answer";       // SIP 603 拒接
-						else if (hitLineError) reason = "line_error";                                                            // 线路故障(404/503/480/408)
-						else reason = "unknown";                                                                                  // 未知原因
+					try {
+						String reason = "";
+
+						// 第一优先级：ASR空号识别结果（通过识别运营商提示音判断）
+						// emptyNumberDetectionCode 对应 cc_call_phone.callstatus 的状态码定义
+						if (emptyNumberDetectionCode == 33) reason = "empty_number";       // 空号
+						else if (emptyNumberDetectionCode == 31) reason = "busy";          // 忙线
+						else if (emptyNumberDetectionCode == 34) reason = "no_answer";     // 未接听
+						else if (emptyNumberDetectionCode == 35) reason = "suspended";     // 停机
+						else if (emptyNumberDetectionCode == 32) reason = "off";           // 关机
+						else if (emptyNumberDetectionCode == 37) reason = "assistant";     // 语音助手
+						else if (emptyNumberDetectionCode == 38) reason = "unavailable";   // 无法接通
+						else if (emptyNumberDetectionCode == 39) reason = "call_restriction"; // 呼入限制
+						else if (emptyNumberDetectionCode == 36) reason = "network_busy";  // 网络忙
+
+						// 第二优先级：ASR未命中时，根据FreeSWITCH返回的SIP状态码推断
+						// hangupCause 格式示例："USER_BUSY:sip:486"、"DESTINATION_OUT_OF_ORDER:null"
+						if (reason.isEmpty()) {
+							if (hangupCause.contains("USER_BUSY") || hangupCause.contains("486")) reason = "busy";                    // SIP 486 用户忙
+							else if (hangupCause.contains("NO_ANSWER") || hangupCause.contains("NO_USER_RESPONSE")) reason = "no_answer";  // 无应答
+							else if (hangupCause.contains("UNALLOCATED_NUMBER") || hangupCause.contains("DOES_NOT_EXIST_ANYWHERE") || hangupCause.contains("604")) reason = "empty_number"; // SIP 604 号码不存在
+							else if (hangupCause.contains("SUBSCRIBER_ABSENT")) reason = "suspended";                                // 用户不在服务区/停机
+							else if (hangupCause.contains("CALL_REJECTED") || hangupCause.contains("603")) reason = "no_answer";       // SIP 603 拒接
+							else if (hitLineError) reason = "line_error";                                                            // 线路故障(404/503/480/408)
+							else reason = "unknown";                                                                                  // 未知原因
+						}
+						phoneInfo.setUnconnectedReason(reason);
+						log.info("{} unconnected reason: {}", getTraceId(), reason);
+					} catch (Throwable e) {
+						log.error("{} failed to set unconnected reason: {} {}", getTraceId(), e.toString(), CommonUtils.getStackTraceString(e.getStackTrace()));
 					}
-					phoneInfo.setUnconnectedReason(reason);
-					log.info("{} unconnected reason: {}", getTraceId(), reason);
 				}
 
 				if (emptyNumberDetectionCode > 0) {