挂断原因记录

src/main/java/com/telerobot/fs/entity/dao/CustmInfoEntity.java

@@ -38,6 +38,7 @@ public class CustmInfoEntity {
 	private volatile boolean hangup = false;
 	private volatile String ttsText;
 	private volatile String emptyNumberDetectionText = "";
+	private volatile String unconnectedReason = "";
 	private volatile String ivrDtmfDigits = "";
 	private volatile long manualAnsweredTime = 0L;
 	private volatile long manualAnsweredTimeLen = 0L;
@@ -281,6 +282,14 @@ public class CustmInfoEntity {
 		this.emptyNumberDetectionText = emptyNumberDetectionText;
 	}
 
+	public String getUnconnectedReason() {
+		return unconnectedReason;
+	}
+
+	public void setUnconnectedReason(String unconnectedReason) {
+		this.unconnectedReason = unconnectedReason;
+	}
+
 	public String getIvrDtmfDigits() {
 		return ivrDtmfDigits;
 	}

src/main/java/com/telerobot/fs/outbound/batchcall/CallTask.java

@@ -377,6 +377,47 @@ public class CallTask implements Runnable {
 					} else {
 						phoneInfo.setCallstatus(30);
 					}
+
+					// 判断未接通原因，优先使用ASR空号识别结果，其次根据SIP状态码推断
+					// reason 取值说明：
+					//   empty_number   - 空号（号码不存在或未分配）
+					//   busy           - 忙线（用户正在通话中）
+					//   no_answer      - 未接听（响铃后无人接听或拒接）
+					//   suspended      - 停机（号码已停机或暂停服务）
+					//   off            - 关机（用户已关机）
+					//   assistant      - 语音助手（语音信箱/秘书台/来电提醒）
+					//   unavailable    - 无法接通（暂时无法接通/不在服务区）
+					//   call_restriction - 呼入限制（号码设置了呼入限制）
+					//   network_busy   - 网络忙（网络拥塞）
+					//   line_error     - 线路故障（SIP线路异常：404/503/480/408）
+					//   unknown        - 未知原因
+					String reason = "";
+
+					// 第一优先级：ASR空号识别结果（通过识别运营商提示音判断）
+					// emptyNumberDetectionCode 对应 cc_call_phone.callstatus 的状态码定义
+					if (emptyNumberDetectionCode == 33) reason = "empty_number";       // 空号
+					else if (emptyNumberDetectionCode == 31) reason = "busy";          // 忙线
+					else if (emptyNumberDetectionCode == 34) reason = "no_answer";     // 未接听
+					else if (emptyNumberDetectionCode == 35) reason = "suspended";     // 停机
+					else if (emptyNumberDetectionCode == 32) reason = "off";           // 关机
+					else if (emptyNumberDetectionCode == 37) reason = "assistant";     // 语音助手
+					else if (emptyNumberDetectionCode == 38) reason = "unavailable";   // 无法接通
+					else if (emptyNumberDetectionCode == 39) reason = "call_restriction"; // 呼入限制
+					else if (emptyNumberDetectionCode == 36) reason = "network_busy";  // 网络忙
+
+					// 第二优先级：ASR未命中时，根据FreeSWITCH返回的SIP状态码推断
+					// hangupCause 格式示例："USER_BUSY:sip:486"、"DESTINATION_OUT_OF_ORDER:null"
+					if (reason.isEmpty()) {
+						if (hangupCause.contains("USER_BUSY") || hangupCause.contains("486")) reason = "busy";                    // SIP 486 用户忙
+						else if (hangupCause.contains("NO_ANSWER") || hangupCause.contains("NO_USER_RESPONSE")) reason = "no_answer";  // 无应答
+						else if (hangupCause.contains("UNALLOCATED_NUMBER") || hangupCause.contains("DOES_NOT_EXIST_ANYWHERE") || hangupCause.contains("604")) reason = "empty_number"; // SIP 604 号码不存在
+						else if (hangupCause.contains("SUBSCRIBER_ABSENT")) reason = "suspended";                                // 用户不在服务区/停机
+						else if (hangupCause.contains("CALL_REJECTED") || hangupCause.contains("603")) reason = "no_answer";       // SIP 603 拒接
+						else if (hitLineError) reason = "line_error";                                                            // 线路故障(404/503/480/408)
+						else reason = "unknown";                                                                                  // 未知原因
+					}
+					phoneInfo.setUnconnectedReason(reason);
+					log.info("{} unconnected reason: {}", getTraceId(), reason);
 				}
 
 				if (emptyNumberDetectionCode > 0) {

src/main/java/com/telerobot/fs/service/PhoneService.java

@@ -39,7 +39,8 @@ public class PhoneService {
 				"empty_number_detection_text = ?, " +
 				"ivr_dtmf_digits = ?, " +
 				"manual_answered_time = ?, " +
-				"manual_answered_time_len = ? " +
+				"manual_answered_time_len = ?, " +
+				"unconnected_reason = ? " +
 				"WHERE id = ?";
 
 		jdbcTemplate.batchUpdate(sql, new BatchPreparedStatementSetter() {
@@ -68,7 +69,8 @@ public class PhoneService {
 				ps.setString(20, cp.getIvrDtmfDigits());
 				ps.setLong(21, cp.getManualAnsweredTime());
 				ps.setLong(22, cp.getManualAnsweredTimeLen());
-				ps.setString(23, cp.getId()); // WHERE id=?
+				ps.setString(23, cp.getUnconnectedReason());
+				ps.setString(24, cp.getId()); // WHERE id=?
 			}
 
 			@Override