saasadminui/src/views/crm/components/customerDetails.vue

<template>
    <div class="customer-detail-container" v-if="item!=null">
        <!-- 顶部客户信息卡片 -->
        <div class="customer-header-card">
            <div class="customer-avatar">
                <el-avatar :size="64" icon="el-icon-user-solid"></el-avatar>
            </div>
            <div class="customer-info">
                <div class="customer-main-info">
                    <h2 class="customer-name-title">
                        {{ showDuplicate ? item.customerName + '[从]' : item.customerName }}
                        <el-tag v-if="item.status" :type="getStatusType(item.status)" size="medium"
                                style="margin-left: 12px;"
                        >
                            {{ getStatusText(item.status) }}
                        </el-tag>
                    </h2>
                    <div class="customer-meta">
                        <span class="meta-item">
                            <i class="el-icon-phone"></i>
                            {{ item.mobile || '未填写' }}
                            <el-button type="text" v-if="isReceive" size="mini"
                                       @click="callNumber(item.customerId,null,null,null)" icon="el-icon-phone-outline"
                            >拨打</el-button>
                            <el-button type="text" v-if="isReceive" size="mini" @click="handleSms(item.mobile)"
                                       icon="el-icon-message"
                            >短信</el-button>
                        </span>
                        <span class="meta-item">
                            <i class="el-icon-location"></i>
                            {{ item.address || '未填写' }}
                        </span>
                        <span class="meta-item">
                            <i class="el-icon-time"></i>
                            创建于 {{ item.createTime }}
                        </span>
                    </div>
                </div>
                <div class="customer-actions">
                    <el-button type="primary" size="small" icon="el-icon-edit" v-hasPermi="['crm:customer:edit']"
                               @click="handleEdit()"
                    >编辑客户
                    </el-button>
                    <el-button type="warning" size="small" icon="el-icon-price-tag" v-hasPermi="['crm:customer:addTag']"
                               @click="handleAddTag()"
                    >打标签
                    </el-button>
                    <el-button type="info" size="small" icon="el-icon-document" v-hasPermi="['crm:customer:addRemark']"
                               @click="handleAddRemark()"
                    >备注
                    </el-button>
                    <el-button size="small" v-if="showDuplicate" v-hasPermi="['crm:customer:lookDuplicate']"
                               @click="getDetails"
                    >
                        主客户
                    </el-button>
                </div>
            </div>
        </div>

        <!-- 标签展示区 -->
        <div class="customer-tags-section" v-if="item && item.tags">
            <span class="tags-label">客户标签：</span>
            <el-tag v-for="tag in item.tags.split(',')" :key="tag" size="small" effect="plain"
                    style="margin-right: 8px;"
            >
                {{ tag }}
            </el-tag>
        </div>

        <!-- 信息分组展示 -->
        <div class="info-sections">
            <!-- 基本信息 -->
            <div class="info-section">
                <div class="section-header">
                    <span class="section-title"><i class="el-icon-user"></i> 基本信息</span>
                </div>
                <div class="section-content">
                    <el-row :gutter="24">
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">客户编号</span>
                                <span class="info-value">{{ item.customerCode || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">客户名称</span>
                                <span class="info-value">{{ item.customerName || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">性别</span>
                                <span class="info-value">
                                    <el-tag v-for="dict in sexOptions" :key="dict.dictValue"
                                            v-if="item.sex==dict.dictValue" size="mini"
                                    >{{ dict.dictLabel }}</el-tag>
                                    <span v-if="!item.sex">-</span>
                                </span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">微信号</span>
                                <span class="info-value">{{ item.weixin || '-' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                    <el-row :gutter="24">
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">客户来源</span>
                                <span class="info-value">
                                    <el-tag v-for="dict in sourceOptions" :key="dict.dictValue"
                                            v-if="item.source==dict.dictValue" size="mini" type="info"
                                    >{{ dict.dictLabel }}</el-tag>
                                    <span v-if="!item.source">-</span>
                                </span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">客户类型</span>
                                <span class="info-value">
                                    <el-tag v-for="dict in typeOptions" :key="dict.dictValue"
                                            v-if="item.customerType==dict.dictValue" size="mini" type="warning"
                                    >{{ dict.dictLabel }}</el-tag>
                                    <span v-if="!item.customerType">-</span>
                                </span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">最后一次跟进</span>
                                <span class="info-value">{{ item.visitTime || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">入公海时间</span>
                                <span class="info-value">{{ item.poolTime || '-' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                </div>
            </div>

            <!-- 购买信息 -->
            <div class="info-section">
                <div class="section-header">
                    <span class="section-title"><i class="el-icon-shopping-cart-2"></i> 购买信息</span>
                </div>
                <div class="section-content">
                    <el-row :gutter="24">
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">购买渠道</span>
                                <span class="info-value">{{ item.platformName || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">购买商品</span>
                                <span class="info-value">{{ item.goodsName || '-' }} {{
                                        item.goodsSpecification || ''
                                    }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">购买店铺</span>
                                <span class="info-value">{{ item.shopName || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">消费金额</span>
                                <span class="info-value highlight">¥{{ item.payMoney || '0' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                    <el-row :gutter="24">
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">购买次数</span>
                                <span class="info-value">{{ item.buyCount || '0' }} 次</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">来源渠道编码</span>
                                <span class="info-value">{{ item.sourceCode || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">推荐编码</span>
                                <span class="info-value">{{ item.pushCode || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">推荐时间</span>
                                <span class="info-value">{{ item.pushTime || '-' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                </div>
            </div>

            <!-- 进线信息 -->
            <div class="info-section">
                <div class="section-header">
                    <span class="section-title"><i class="el-icon-connection"></i> 进线信息</span>
                </div>
                <div class="section-content">
                    <el-row :gutter="24">
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">进线日期</span>
                                <span class="info-value">{{ item.registerDate || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">进线方式</span>
                                <span class="info-value">{{ item.registerType || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">进线填写时间</span>
                                <span class="info-value">{{ item.registerSubmitTime || '-' }}</span>
                            </div>
                        </el-col>
                        <el-col :span="6">
                            <div class="info-item">
                                <span class="info-label">进线链接</span>
                                <span class="info-value text-ellipsis" :title="item.registerLinkUrl">{{
                                        item.registerLinkUrl || '-'
                                    }}</span>
                            </div>
                        </el-col>
                    </el-row>
                    <el-row :gutter="24">
                        <el-col :span="24">
                            <div class="info-item">
                                <span class="info-label">进线客户详情</span>
                                <span class="info-value">{{ item.registerDesc || '-' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                </div>
            </div>

            <!-- 扩展信息 -->
            <div class="info-section" v-if="exts && exts.length > 0">
                <div class="section-header">
                    <span class="section-title"><i class="el-icon-tickets"></i> 扩展信息</span>
                </div>
                <div class="section-content">
                    <el-row :gutter="24">
                        <el-col :span="6" v-for="ext in exts" :key="ext.extId">
                            <div class="info-item">
                                <span class="info-label">{{ ext.name }}</span>
                                <span class="info-value">{{ ext.value || '-' }}</span>
                            </div>
                        </el-col>
                    </el-row>
                </div>
            </div>

            <!-- 备注信息 -->
            <div class="info-section" v-if="item.remark">
                <div class="section-header">
                    <span class="section-title"><i class="el-icon-document"></i> 备注信息</span>
                </div>
                <div class="section-content">
                    <div class="remark-content">{{ item.remark }}</div>
                </div>
            </div>

            <!-- AI标签 -->
            <div class="info-section">
                <div class="ai-tag-wrapper" v-if="item && item.customerId">
                    <ai-tag-panel ref="aiTagPanel" :customer-id="item.customerId" @tag-change="handleTagChange"
                    ></ai-tag-panel>
                </div>
            </div>
        </div>

        <!-- Tab 和 AI 标签区域 -->
        <div class="content-area">
            <el-tabs v-model="activeName" type="card" @tab-click="handleClick" class="customer-tabs">
                <el-tab-pane label="跟进记录" name="visit">
                    <customer-visit-list ref="visit"></customer-visit-list>
                </el-tab-pane>
                <el-tab-pane label="联系人" name="contacts">
                    <customer-contacts ref="contacts"></customer-contacts>
                </el-tab-pane>
                <el-tab-pane label="订单记录" name="storeOrder">
                    <customer-store-order-list ref="storeOrder"></customer-store-order-list>
                </el-tab-pane>
                <el-tab-pane label="通话记录" name="voiceLogs">
                    <customer-voice-logs-list ref="voiceLogs"></customer-voice-logs-list>
                </el-tab-pane>
                <el-tab-pane label="短信记录" name="smsLogs">
                    <customer-sms-logs-list ref="smsLogs"></customer-sms-logs-list>
                </el-tab-pane>
                <el-tab-pane label="客户日志" name="logs">
                    <customer-logs-list ref="logs"></customer-logs-list>
                </el-tab-pane>
                <el-tab-pane label="历史订单" name="hisOrder">
                    <customer-his-order-list ref="hisOrder"></customer-his-order-list>
                </el-tab-pane>
                <el-tab-pane label="AI 通话" name="aiVoiceLogs">
                    <ai-call-voice-log ref="aiVoiceRef"></ai-call-voice-log>
                </el-tab-pane>
                <el-tab-pane label="AI 加微" name="aiAddWxLogs">
                    <ai-add-wx-log ref="aiAddWxRef"></ai-add-wx-log>
                </el-tab-pane>
                <el-tab-pane label="AI 短信" name="aiSendMsgLogs">
                    <ai-send-msg-log ref="aiSendMsgRef"></ai-send-msg-log>
                </el-tab-pane>
            </el-tabs>
        </div>

        <!-- 弹窗 -->
        <el-dialog :title="addTag.title" :visible.sync="addTag.open" width="600px" append-to-body :show-close="true" class="customer-dialog">
            <add-tag ref="tag" @close="closeTag()"></add-tag>
            <span slot="footer" class="dialog-footer">
                <el-button @click="addTag.open = false">取 消</el-button>
                <el-button type="primary" @click="$refs.tag.submitForm()">确 定</el-button>
            </span>
        </el-dialog>
        <el-dialog :title="addRemark.title" :visible.sync="addRemark.open" width="600px" append-to-body :show-close="true" class="customer-dialog">
            <add-remark ref="remark" @close="closeRemark()"></add-remark>
            <span slot="footer" class="dialog-footer">
                <el-button @click="addRemark.open = false">取 消</el-button>
                <el-button type="primary" @click="$refs.remark.submitForm()">确 定</el-button>
            </span>
        </el-dialog>
        <el-dialog :title="addSms.title" :visible.sync="addSms.open" width="800px" append-to-body class="customer-dialog">
            <add-sms ref="sms" @close="closeSms()"></add-sms>
        </el-dialog>
        <el-dialog :title="customer.title" :visible.sync="customer.open" width="1000px" append-to-body :show-close="true" class="customer-dialog">
            <add-or-edit-customer ref="customer" @close="closeCustomer()"></add-or-edit-customer>
            <span slot="footer" class="dialog-footer">
                <el-button @click="customer.open = false">取 消</el-button>
                <el-button type="primary" @click="$refs.customer.submitForm()">确 定</el-button>
            </span>
        </el-dialog>
        <el-drawer size="75%" :modal="false" :title="duplicate.title" :visible.sync="duplicate.open">
            <duplicate-customer ref="duplicateCustomer"/>
        </el-drawer>
    </div>
</template>

<script>
import { listCustomerExt } from '@/api/crm/customerExt'
import customerVisitList from '../components/customerVisitList.vue'
import customerLogsList from '../components/customerLogsList.vue'
import customerSmsLogsList from '../components/customerSmsLogsList.vue'
import customerVoiceLogsList from '../components/customerVoiceLogsList.vue'
import customerStoreOrderList from '../components/customerStoreOrderList.vue'
import duplicateCustomer from '../components/duplicateCustomer.vue'
import customerContacts from './customerContacts.vue'
import customerHisOrderList from '../components/customerHisOrderList.vue'
import aiCallVoiceLog from './aiCallVoiceLog'
import aiAddWxLog from './aiAddWxLog'
import aiSendMsgLog from './aiSendMsgLog'
import AiTagPanel from './AiTagPanel.vue'
import { getCustomerDetails1, updateCustomer, getCustomer1 } from '@/api/crm/customer'
import addTag from './addTag.vue'
import addRemark from './addRemark.vue'
import addSms from './addSms.vue'
import addOrEditCustomer from '../components/addOrEditCustomer.vue'

export default {
    name: 'customer',
    components: {
        customerHisOrderList,
        addOrEditCustomer,
        addSms,
        addTag,
        addRemark,
        customerContacts,
        customerVisitList,
        customerLogsList,
        customerVoiceLogsList,
        customerStoreOrderList,
        customerSmsLogsList,
        duplicateCustomer,
        aiCallVoiceLog,
        aiAddWxLog,
        aiSendMsgLog,
        AiTagPanel
    },
    data() {
        return {
            calleesId: null,
            roboticId: null,
            customer: { open: false, title: '修改客户' },
            isReceive: false,
            tagId: null,
            tagsOptions: [],
            addSms: { open: false, title: '发短信' },
            addTag: { open: false, title: '打标签' },
            addRemark: { open: false, title: '客户备注' },
            duplicate: { open: false, title: '客户详情' },
            customerId: null,
            title: '',
            open: false,
            cityIds: [],
            citys: [],
            tags: [],
            inputVisible: false,
            inputValue: '',
            receiveOptions: [],
            statusOptions: [],
            typeOptions: [],
            sourceOptions: [],
            sexOptions: [],
            customerExts: [],
            activeName: '',
            item: null,
            showDuplicate: false,
            dCustomerId: null
        }
    },
    created() {
        this.getDicts('crm_customer_source').then((response) => {
            this.sourceOptions = response.data
        })
        this.getDicts('sys_sex').then((response) => {
            this.sexOptions = response.data
        })
        this.getDicts('crm_customer_tag').then((response) => {
            this.tagsOptions = response.data
        })
        this.getDicts('crm_customer_status').then((response) => {
            this.statusOptions = response.data
        })
        this.getDicts('crm_customer_type').then((response) => {
            this.typeOptions = response.data
        })
        this.getDicts('crm_customer_is_receive').then((response) => {
            this.receiveOptions = response.data
        })
    },
    methods: {
        getStatusType(status) {
            const statusMap = { '1': 'success', '2': 'warning', '3': 'danger', '4': 'info' }
            return statusMap[status] || 'info'
        },
        getStatusText(status) {
            const item = this.statusOptions.find(d => d.dictValue === status)
            return item ? item.dictLabel : status
        },
        handleMobile() {
            const customerId = this.item.customerId
            getCustomer1(customerId).then(response => {
                this.item.mobile = response.mobile
            })
        },
        handleEdit() {
            this.customer.open = true
            var that = this
            setTimeout(() => {
                that.$refs.customer.handleUpdate(that.customerId)
            }, 200)
        },
        closeCustomer() {
            this.customer.open = false
            this.getDetails(this.customerId)
        },
        tagsChange(e) {
            var item = this.tagsOptions.find(val => val.dictValue === e)
            this.tags.push(item.dictLabel)
            this.form.tags = this.tags.toString()
        },
        closeSms() {
            this.addSms.open = false
            this.getDetails(this.customerId)
        },
        handleSms(mobile) {
            this.addSms.open = true
            var that = this
            setTimeout(() => {
                that.$refs.sms.reset(this.item.customerId, mobile, 1)
            }, 500)
        },
        closeRemark() {
            this.addRemark.open = false
            this.getDetails(this.customerId)
        },
        handleAddRemark() {
            this.addRemark.open = true
            var that = this
            setTimeout(() => {
                that.$refs.remark.reset(this.item)
            }, 500)
        },
        closeTag() {
            this.addTag.open = false
            this.getDetails(this.customerId)
        },
        handleAddTag() {
            this.addTag.open = true
            var that = this
            setTimeout(() => {
                that.$refs.tag.reset(this.item)
            }, 500)
        },
        handleClick(tab, event) {
            if (tab.name == 'contacts') {
                this.$refs.contacts.getData(this.item.customerId)
            }
            if (tab.name == 'visit') {
                this.$refs.visit.getData(this.item.customerId, this.isReceive)
            }
            if (tab.name == 'logs') {
                this.$refs.logs.getData(this.item.customerId)
            }
            if (tab.name == 'voiceLogs') {
                this.$refs.voiceLogs.getData(this.item.customerId)
            }
            if (tab.name == 'storeOrder') {
                this.$refs.storeOrder.getData(this.item.customerId)
            }
            if (tab.name == 'smsLogs') {
                this.$refs.smsLogs.getData(this.item.customerId)
            }
            if (tab.name == 'hisOrder') {
                this.$refs.hisOrder.getData(this.item.customerId)
            }
            if (tab.name == 'aiVoiceLogs') {
                this.$refs.aiVoiceRef.getData(this.item.customerId, this.calleesId)
            } else if (tab.name == 'aiAddWxLogs') {
                this.$refs.aiAddWxRef.getData(this.item.customerId, this.roboticId)
            } else if (tab.name == 'aiSendMsgLogs') {
                this.$refs.aiSendMsgRef.getData(this.item.customerId, this.calleesId, this.roboticId)
            }
        },
        getDetails(customerId, calleesId, roboticId) {
            if (!!calleesId) {
                this.calleesId = calleesId
            }
            if (!!roboticId) {
                this.roboticId = roboticId
            }
            var data = { customerId: customerId }
            this.customerId = customerId
            var that = this
            this.exts = []
            listCustomerExt(data).then(response => {
                this.customerExts = response.data
                this.customerExts.forEach(element => {
                    var data = { extId: element.extId, name: element.name, value: '' }
                    this.exts.push(data)
                })
            })
            getCustomerDetails1(data).then(response => {
                this.item = response.customer
                this.isReceive = response.isReceive
                if (this.item && this.item.extJson != null) {
                    var extList = JSON.parse(this.item.extJson)
                    that.exts.forEach(item => {
                        extList.forEach(element => {
                            if (item.extId == element.extId) {
                                item.value = element.value
                            }
                        })
                    })
                }
                if (this.item) {
                    this.activeName = 'visit'
                    setTimeout(() => {
                        that.$refs.visit.getData(customerId)
                    }, 500)
                }
            })
        },
        initDuplicate(isDuplicate, dCustomerId) {
            this.showDuplicate = isDuplicate
            this.dCustomerId = dCustomerId
        },
        handleDuplicate() {
            this.duplicate.open = true
            var that = this
            setTimeout(() => {
                that.$refs.duplicateCustomer.getDetails(that.dCustomerId)
            }, 200)
        },
        closeDuplicate() {
            this.duplicate.open = false
            this.getDetails(this.customerId)
        },
        handleTagChange() {
            console.log('AI 标签发生变化')
        }
    }
}
</script>

<style lang="scss" scoped>
.customer-detail-container {
    background-color: #f5f7fa;
    min-height: 100%;
    padding: 20px;
}

.customer-header-card {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 12px;
    padding: 24px;
    display: flex;
    align-items: center;
    margin-bottom: 20px;
    box-shadow: 0 4px 15px rgba(102, 126, 234, 0.3);

    .customer-avatar {
        margin-right: 20px;
    }

    .customer-info {
        flex: 1;
        display: flex;
        justify-content: space-between;
        align-items: center;
    }

    .customer-main-info {
        .customer-name-title {
            color: #fff;
            font-size: 24px;
            margin: 0 0 12px 0;
            display: flex;
            align-items: center;
        }

        .customer-meta {
            display: flex;
            gap: 24px;

            .meta-item {
                color: rgba(255, 255, 255, 0.9);
                font-size: 14px;
                display: flex;
                align-items: center;
                gap: 6px;

                i {
                    font-size: 16px;
                }

                .el-button {
                    color: rgba(255, 255, 255, 0.9);
                    padding: 0 8px;

                    &:hover {
                        color: #fff;
                    }
                }
            }
        }
    }

    .customer-actions {
        display: flex;
        gap: 12px;
    }
}

.customer-tags-section {
    background: #fff;
    border-radius: 8px;
    padding: 16px 20px;
    margin-bottom: 20px;
    display: flex;
    align-items: center;

    .tags-label {
        font-weight: 500;
        color: #606266;
        margin-right: 12px;
    }
}

.info-sections {
    margin-bottom: 20px;
}

.info-section {
    background: #fff;
    border-radius: 8px;
    margin-bottom: 16px;
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);

    .section-header {
        padding: 16px 20px;
        border-bottom: 1px solid #ebeef5;
        background: #fafbfc;

        .section-title {
            font-size: 15px;
            font-weight: 600;
            color: #303133;
            display: flex;
            align-items: center;
            gap: 8px;

            i {
                color: #409eff;
            }
        }
    }

    .section-content {
        padding: 20px;
    }
}

.info-item {
    margin-bottom: 16px;

    .info-label {
        display: block;
        font-size: 12px;
        color: #909399;
        margin-bottom: 6px;
    }

    .info-value {
        font-size: 14px;
        color: #303133;

        &.highlight {
            color: #f56c6c;
            font-weight: 600;
            font-size: 16px;
        }

        &.text-ellipsis {
            overflow: hidden;
            text-overflow: ellipsis;
            white-space: nowrap;
        }
    }
}

.remark-content {
    background: #fafbfc;
    padding: 16px;
    border-radius: 6px;
    color: #606266;
    line-height: 1.6;
}

.content-area {
    .customer-tabs {
        background: #fff;
        border-radius: 8px;
        padding: 16px;
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
    }

    .ai-tag-wrapper {
        position: sticky;
        top: 20px;
    }
}
</style>